Data and Ticketing Assistant (Global Sporting Event) - Italian/English Speaking

Data and Ticketing Assistant (Global Sporting Event) - Italian/English Speaking

Contract

The Data and Ticketing Assistant will support in the development, maintenance and reporting of all data relating to guests of the dedicated client’s programme. They will also be responsible for assisting and supporting ticketing operations which includes creating an efficient ticket allocation and distribution system and working closely with the Guest Communications Team and the Ticketing Department. This is a contract role starting on the 5th of Jan and ending on the 23rd of Feb 2026. We are only able to consider candidate that live or have accommodation in Milan.

Key Responsibilities:

Supporting with the late stage set up and finalization of systems and supporting documentation

Support queries and data changes, pre-event and onsite by email, phone and face-to-face

Support the production and distribution of regular reports for clients, service providers and project teams

Develop and manage professional working relationships with the client, service providers and project teams to ensure clear and open lines of communication

Communicate with all relevant parties any data changes as necessary

Support the management of changes and queries in a prompt and professional manner

Adhere to General Data Protection Regulation (GDPR) other event location Data Regulations

Develop a thorough understanding of seating configurations for all relevant venues

Establish a thorough understanding of procedures for unused/ unallocated tickets, ticket changes, venue or schedule changes and transportation delays

Assist with the preparation of venue maps and event information for distribution to guests and program team as required

Assist with digital distribution of ticketing to guests on arrival days and throughout the program

Support the development of onsite training of all ticket procedures for relevant team members

Ensure accuracy and confidentiality with regards to guest data

To provide a professional and seamless ticket distribution service to guests

Be fully aware of all ticketing systems and the ticketing regulations

Assist in the management of changes to any ticketing procedures or programme alterations

Be pro-active in monitoring all ticketing operations

Become conversant with each relevant stadium / Venue and its associated seating schematics

Assist in the process of allocating seating for each event and venue to guests

Assist in developing operating systems that ensure the smooth allocation and distribution of tickets to guests and other recipients

Update the ticket database daily

Assist and support the Manager in ensuring all ticketing issues are dealt with promptly and efficiently and the right tickets are delivered to the right guests, on time and in a friendly, efficient manner

Provide an organised, efficient and friendly service to all guests

Report any issues promptly to the Ticketing Manager

Assist in ensuring all security systems are followed through to the letter

Assist in the implementation of ticket distribution system for the internal iLUKA Collective team whilst ensuring it remains in check and at the same time, totally service oriented

Where necessary, provide other departments with daily ticketing reports in order to provide up-to-date, accurate information to assist with the overall running of the programme

Disseminate accurate information on ticketing issues as and when required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary

Skills, Knowledge, Expertise:

Fluent in English and Italian

Experience managing and reporting on large volumes of data

Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices

Strong communication skills, both written and verbal

Organised with an analytical background and an eye for detail

Strong time management skills with ability to meet strict deadlines

Proactive, positive approach to all tasks and a high degree of reliability

Attributes:

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Willing to roll sleeves up and get involved

Passionate about sport, hospitality and delivery

Able to work in a calm, kind and professional manner in a pressured environment

Ability to prioritise a demanding workload