Store Manager

Overview

Store Manager

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment.

A constant aspiration to surprise and delight, and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life. Embrace art. Embrace colour. Embrace each other.

We are looking for someone who is ready to make a difference, in an intercultural environment made of love and passion, talents and out-of-the-box thinkers.

Marni is looking for a Store Manager for its relocated flagship store in Monte Napoleone.

Responsibilities

• Demonstrate sales leadership for staff by playing active role on selling floor
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele (both local and tourist)
• Be aware of local trading environment and its impact on sales
• Act as a brand ambassador to strengthen relationship with VIP clientele
• Ensure adequate client and prospect databases
• Implement events that will continue to grow customer base, with emphasis on building local market
• Implement in-store marketing
• Aim to exceed customer expectations of our services and products, thereby ensuring high customer satisfaction at all times
• Support and manage omni-channel activities (In store pick-up, etc.) ensuring full compliance with corporate standard and guidelines
• Hire, evaluate, train, position and discipline staff in accordance with company policies to reflect business strategy and meet sales goals; encourage and support individual development of staff; identify training needs and work with HR to create and implement training plans
• Meet inventory accuracy, review merchandise assortment on a regular basis; plan and act to optimise stock level and stock mix to reflect sales, buying trends and customer demands
• Execute all procedures and processes defined by the company, oversee all facets of store operation including daily sales reports, weekly and monthly sales reports to Head Office; comply with stock protection and maintain loss reduction standards; achieve financial objectives and adapt quickly to any situation
• Monitor and ensure selling processes including record sales and register operation, receiving and processing home and foreign credit, cash or other payments
• Ensure Cash Shortage = 0
• Ensure the store communicates our brand values in all aspects, maintain the highest degree of customer service every day; foster a pleasant and welcoming atmosphere in the store
• Ensure brand ambassadors have proper skills to handle complex customer service issues (product knowledge, dissatisfied customers, returns, defective merchandise, repairs)
• Maintain merchandising standards as recommended by Visual Merchandising team and ensure displays reflect the brand spirit
• Ensure good team spirit and translate Brand attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Be an active member of the store managers community: share best practices, provide feedback and support
• Implement, in partnership with other company functions, clienteling initiatives and events to secure client loyalty and increase client spending
• Organize energizing team briefings and maintain a consistently high level of motivation
• You will work closely with: Retail Operations, In Store Sales, Stock Operations, Buying, Visual Merchandiser Team, Finance & Admin, HR, Logistics

Requirements

• Bachelor’s degree or above
• Minimum 5 years of Store Management experience
• Experience from a luxury brand is a must
• Strong leadership skills to inspire, motivate and build respectful working relationships
• Self-motivated, able to work autonomously and results driven
• Excellent communication, interpersonal, coaching and feedback skills
• Fluent spoken and written English; an additional language is a plus
• Passion for the Brand
• Digital awareness and interest, with ability to navigate social media and e-commerce sites

GDPR

LI-FI

Details

• Location: Milano, IT
• Employment Type: Full time
• Function: Retail
• Seniority: Expert