Technical Sales Support Specialist

Responsibilities 1. Technical sales & Supervision

• Participate in customers discussions for technical sales on identified opportunities
• Ensuring the connection of experiences and technical proposals between Calderys experts and customers
• Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works.
• Lift customers' technical objections.
• Identify technical opportunities on existing products to optimize value proposition.

2. Customer Innovation

• Identify unmet technical needs of customers and develop potential new products / solutions
• Introduce and track KPIs to validate the effectiveness of new products
• Act as link between customers and R&D / S&T / Operations on new product development
• Lead trial management at the customer site and supervise trials at Calderys plant on new products
• Manage qualification process at customers for new products

3. Management of Significant Customer Quality Issues

• Respond to customers on significant quality issues and analyze causes and possible solutions
• Liaise with operations / quality managers on solution identification and implementation

4. Internal and External Expert Role

• Manage technical training of sales / marketing staff on his / her area of expertise
• Act as technical ambassador for his / her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)
• Provide sales support by conducting cost analyses and defining products and projects
• Prices to customers
• Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly.

Ideal Job holder Profile / Competencies

• High School scientific Diploma or equivalent education in related fields
• Knowledge of refractory materials
• Minimum 5 years experience in a technical sales / supervision role
• Knowledge of the relevant industry and market
• Business acumen and technical appetite
• Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling
• Ability to use common IT tools (Excel, Word, Web tools)
• Commercial abilities / skills would be an advantage
• Mandatory use of English (technical and commercial)
• Readiness to do regular business trips, mainly within Italy (up to 80%)

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