Technical Support Engineer/Presales

Responsibilities

• Face‑to‑face engagement (on‑site support) with customers to provide technical support
• In charge of or assist on POC (Proof of Concept), demonstration, presentation, technical exchanges, tracking and fixing technical issues, training partner and customer
• Technical support by phone, email and other remote ways
• Provide training to internal and external end users/partners

Qualifications

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent
• Minimum of 2 years experience in IT industry as technical engineer, including solid knowledge of network best practices
• Thorough understanding of TCP/IP, common protocols, applications, routing, and OSI model
• Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and familiarity with mainstream network equipment (Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus)
• Strong analytical and problem‑solving skills and a solid understanding of troubleshooting technical issues involving network products
• Certifications such as CCNA or CCNP helpful and desired
• Excellent oral and written communication skills
• Required language: English

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Technology, Information and Internet, Computer and Network Security, IT Services and IT Consulting

Job location: Lombardy, Italy.