Technical Customer Support

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Ready to elevate the creativity of our brands?

At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do. We're empowered to make that happen. Taking responsibility, ownership, and risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. At Fedrigoni you will discover extraordinary every day.

The role designed for you

In your role as Technical Customer Support for the Global market reporting directly to the Head of Technical Customer Support based in Italy:

• You will provide technical support in close contact with our customers.
• As part of the Technical Customer Support team, you will help customers solve quality issues, provide technical consultancy, develop projects, and offer support for product qualifications and trials.
• You will provide technical support for customers and end‑users including problem solving, root cause analysis, recommendation of new product development and support for product trials at converters and end‑user’s premises.
• You will organize immediate customer/end‑user visits or remote support in case of complex technical claims and technical consultancy.
• You will provide converting and product training to both customers and colleagues.
• You will gather the customer inquiries for their technical and commercial feasibility in order to initiate new product development projects in alignment with company processes.
• You will provide understanding of customers and end users’ needs and drive innovation by suggesting current solutions’ development.
• You will present the new product portfolio and its technical capabilities to customers in co‑operation with our Marketing and Commercial teams.

The Attitudes And Skills We’re Looking For

• You have a high level of knowledge and experience of conversion, printing and application technology. You have production knowledge related to paper making process and general knowledge related to standard laboratory testing and R&D methods.
• You are an excellent problem solver; you have strong organization and communication skills to build long‑lasting relationships with internal and external functions (spoken and written).
• You are accountable, engaged and highly motivated at work, and able to work under pressure.
• You have a high insight of the market and competitor benchmarking.
• You can build customer loyalty and foster a customer‑centric team environment.
• You are available to travel frequently in Italy and abroad.
• You are fluent in Italian and English.

What You Can Expect From Our Selection Process

Interview with the Head of Customer Success and Global HR Business Partner.

Based in

Verona, Fedrigoni Innovation Center (Italy)

Other information

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs. We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.

Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Paper and Forest Product Manufacturing