Customer Success Manager

Overview

We are a company focused on international business growth and development. Our mission is to support innovative organizations in expanding their operations globally. Currently we are partnering with SoSafe a leading provider of cybersecurity awareness solutions helping companies stay ahead of cyber threats through tailored cutting-edge programs. SoSafe is one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science they are disrupting the status-quo of Cyber Security.

Responsibilities

• Be the key point of contact for a portfolio of Italian speaking customers from onboarding through renewal
• Manage the technical implementation of SoSafe Awareness Platform (SaaS product) ensuring a smooth and successful Go-Live
• Guide and advise customers on cybersecurity awareness measures helping them maximise the impact of our platform
• Conduct business reviews highlight ROI and support renewal / upsell conversations
• Collaborate with cross-functional teams (Sales Support Product etc.) to drive success of your customers
• Act as the voice of the customer internally by sharing feedback with product development team
• Leverage the relationships you build to identify reference customers and case study candidates

Requirements

• Customer-centric with a proactive and hands-on mindset and strong motivation to make an impact in a fast growing company
• 2 years of experience in Customer Success Onboarding or Account Management ideally within a SaaS company
• Comfortable handling technical setups and liaising with support or engineering teams when needed
• Strong communication and stakeholder management skills able to handle commercial conversations confidently
• Fluent in Italian and English
• Able to manage multiple customers tasks and stakeholders in parallel
• Comfortable working both independently and as part of a collaborative international team
• Interest in cybersecurity or willingness to learn quickly

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment

Employment Type: Full Time

Experience: years

Vacancy: 1