Maitre - Aethos Monterosa

Overview

Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. We choose locations carefully and work with people who want to be part of a community rather than just having a job. Everyone who works at Aethos can make a personal impact on the community and company.

We are a young and dynamic hospitality company that values time with friends and loved ones, sustainability, wellbeing, and the luxury of time and space. We aim to be the first choice for anyone seeking respite from the boring, the stressful, and the unsustainable, and we strive to create a community we want to be part of and that improves the world around us.

About Aethos Monterosa

In the middle of the Aosta Valley below the Monte Rosa and Cervino glaciers lies Aethos Monterosa. A 30-room five-star luxury resort with two F&B outlets, a SPA, and its own climbing and ice climbing wall. We are currently on a pre-winter season break, and when we reopen, the hotel has to be filled with life and a new team. The essence of great hospitality will always be an outstanding team, which is why we are looking for you!

Responsibilities

• Service Leadership: You’ll be the face and rhythm of the restaurant floor, orchestrating service with elegance, precision, and confidence. Ensure guests are greeted warmly, tables are attended with care, and every detail contributes to a seamless dining experience worthy of the hotel’s reputation.
• Guest Experience Excellence: Anticipate needs, recognize returning guests, and personalize each interaction to reflect true hospitality. From recommending dishes to resolving concerns gracefully, ensure every encounter leaves a lasting impression.
• Team Coordination: Supervise the waitstaff, assign stations, and brief the team before each service to align standards and expectations. Coach team members in service etiquette, upselling techniques, and guest engagement to build a confident, professional service.
• Operational Flow: Manage the dining room’s pace, ensure smooth communication with the kitchen, timely service, and an organized floor setup. Maintain calm control during quiet moments or high-volume service to ensure perfection.
• Quality & Standards: Uphold brand service rituals, presentation standards, and guest service protocols. Monitor guest feedback, maintain cleanliness and ambiance, and ensure every experience reflects the brand’s values.
• Collaboration & Communication: Coordinate with the Restaurant Manager and the Executive Chef to align service flow, special requests, and event requirements. Translate the restaurant’s vision into flawless execution on the floor.
• Training & Development: Support ongoing training sessions, mentor new hires, and contribute to developing a strong service culture that blends technical skill with emotional intelligence.

Qualifications

• Fluent in English and Italian – both written and spoken
• Previous experience in a restaurant within a high-end hotel or similar environment
• At least 2 years of experience in the hospitality sector
• Passion for hospitality, food & beverage, and delivering top-level guest experiences
• Proven leadership in roles such as Chef de Partie, Supervisor, or Assistant Manager
• Strong organizational and time-management skills
• A refined eye for detail, service style, and presentation
• Solid understanding of food safety, hygiene protocols, and service standards
• Stamina and resilience to handle demanding service hours
• A collaborative mindset—you lead the team, but you’re part of it too

Benefits

• Professional development and training opportunities, with possibilities for growth within the Aethos brand
• Special rates on stays and services at our hotels

We are very much looking forward to your application.

Application should be in English.