Account Manager

JD Logistics is a leading integrated supply chain and logistics provider in China, known for its advanced technology, nationwide delivery network, and expertise in managing large-scale e-commerce and retail logistics operations. We are growing ambitiously in the UK and EU region.

We are seeking Junior / Senior Account Managers to build long-term relationships with our clients and deliver value through outstanding service. We're growing fast and are looking for someone with a commercial mindset to join our team and support client success from day one.

Responsibilities

As an Account Manager, you'll work closely with sales team members to manage client accounts, coordinate projects, and ensure smooth day-to-day communication.

• Support the Account Management team in handling client requests and maintaining relationships
• Deal with customer complaints and analyze the root cause to prevent it from happening again
• Coordinate internal resources to ensure timely project delivery
• Monitor account performance and flag issues proactively
• Attend client meetings and support follow-ups
• Help identify opportunities for upselling and service improvement

Qualifications

A bachelor's degree or above in Logistics Management, Business Administration, or a related field is preferred

Detail-oriented and organized, with the ability to manage multiple tasks

In-depth knowledge of warehousing / delivery is highly preferred

Strong communication and stakeholder management skills, both internally and externally

English is the working language, yet Chinese(Mandarin) / Polish is a huge plus

What We Offer

• A supportive team and mentoring culture
• Exposure to key clients and exciting projects
• Career development opportunities and on-the-job training