Application Support Analyst

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We are looking for an Application Support Analyst who will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assisting customers both from technical and functional points of view.

Your responsibilities

1. Manage and optimize existing and new application functions;
2. Ensure the optimal use of the application by end-users;
3. Monitor and control the quality of datasets daily;
4. Be the point of contact for end-users and handle system issues;
5. Perform incident management;
6. Configure and test functionalities;
7. Support the team in defining and analyzing user requirements;
8. Develop and maintain functional documentation;
9. Perform user training.

Your skills, experience, and qualifications

1. Bachelor's or Master's degree in a financial or technical field is preferred;
2. Experience of at least X years in a similar role in the fintech field;
3. Basic knowledge of SQL;
4. Client-focused attitude;
5. Team player with strong communication and presentation skills;
6. Strong analytical and problem-solving skills;
7. Ability to manage pressure;
8. Good written and oral communication skills in English and Italian;
9. EU Work Permit;
10. Willingness to work shifts;
11. Availability to work on weekends.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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