Technical Support Specialist

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

EL Sales Support Manager - Configuration & Quotation

In this role, you will have the opportunity to use your technical skills and knowledge and you will aid the Sales Support team by reacting to customer inquiries. As a Technical Support Specialist you will be the first point of contact for ELSB/ELSP customers and business partners for technical request.

The work model for the role is:

Key Responsibilities:

• Provides internal and external technical sales support, coordinates resources for complete case management, and enhances customer satisfaction by assisting with pre-sales and post-sales inquiries.
• Ensures issue resolution by collaborating with product marketing, factories, and service teams, recommends appropriate solutions, and coordinates request handling.
• Maintains a positive customer experience by fostering good relationships, understanding needs, and updating technical documentation to improve self-service support.
• Represents the customer’s voice within local teams, provides feedback for process improvement, and ensures compliance with safety regulations in daily activities.

Qualifications:

• You are highly skilled in Salesforce and Excel and possess an enhanced knowledge of electrical engineering principles.
• You have a previous experience of 3-5 years in similar roles.
• You are passionate about a proactive approach, with a demonstrated ability to take ownership of customer issues.
• Diploma of electrical or electronic technician.
• You are at ease communicating in Italian and English.

What’s in it for you:

As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models offer you an optimal work-life balance. Our unique spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Industries: Appliances, Electrical, and Electronics Manufacturing

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