Planner - Italy

Planner – Italy

Join to apply for the Planner – Italy role at Edwards Vacuum.

Responsibilities

• Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
• Support the VTS Operations Manager & Team Leader Planner and set the Field Service Engineer work schedules to maximize efficiency and minimize work in progress.
• Ensure orders are correctly allocated and released to the FSE before the visit date.
• Ensure all parts are available, either in the FSE’s virtual storage location or on customer site prior to the visit date.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, ensuring they are fully aware of the work and the date the work is to be carried out.
• Monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
• Maintain all orders to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Operations Manager, FSEs, internal departments and other Service Centers to expedite customer requests.
• Regularly liaise with the VTS Operations Manager to highlight and resolve any operational or planning problems in an effective and efficient manner.
• Supervise the delivery of materials specified in VTS contracts and serve as the point of contact for customers to coordinate the maintenance of their equipment.

Knowledge Areas

• Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead.
• Experience in working in a technical or support environment.
• Good analytical and planning skills.
• Knowledge of SAP.
• Ideally experience with CRM and Service Management Systems.

Critical Skills

• Cope with pressure and maintain a positive working attitude.
• Excellent planning capabilities, thinking ahead and striving for continuous improvement.
• Great empathy and internal/ external customer orientation.
• Strong business understanding and cost consciousness.
• Clear and effective verbal and written communication.
• Approachable and open & confident in interactions with others.
• Ability to build a network.

Other Requirements

• Languages: English and Italian and Spanish as a third language.
• Excellent verbal and written English required.
• Excellent computer skills.

Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well-being.

Job Location

Hybrid – This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Milano, Avezzano, Italy (IT).

Contact Information

Talent Acquisition Team – Please apply through the system.