Head of CRM

Context :

As Head of CRM you will streamline CRM infrastructure across Marketing, Sales, Finance, and other departments. In this role, you will oversee the full lifecycle of CRM systems ( HubSpot ), from implementation and governance to training and performance optimization.

Key Responsibilities :

• Strategic Leadership & Cross-Functional Alignment : Develop and lead CRM strategy to align with corporate and departmental objectives, ensuring seamless automation and data flow.
• Full CRM Administration Oversight : Manage system configuration, user permissions, data hygiene, troubleshooting, and system enhancements.
• Analytics & Performance Leadership : Build dashboards, monitor CRM health (data quality, segmentation), and optimize performance through insights.
• People Leadership & Organizational Development : Grow and guide the CRM operations team, refine processes, and elevate cross-functional collaboration and efficiency.

Key skills and requirements :

• Educational Background : Bachelor's or higher in Marketing, Business, or related field.
• Experience : Minimum 5 years in CRM or marketing operations leadership, ideally with full experience in HubSpot (Marketing, Sales, Service Hubs).
• Technical Proficiency : HubSpot Certified; adept in marketing automation, data segmentation, and CRM analytics.
• Soft Skills : Strategic thinker, strong communicator, operationally disciplined, collaborative.
• Proficient in English, both in written and verbal communication.
• Additional proficiency in French, German, or Spanish.

What can you expect from us?

💡Space and encouragement to suggest ideas and solutions

🌍International and multicultural environment

⬆️Interesting internal growth

🤝Soft skill training

💻Internal Academy which is enriched day by day

🧑Unlimited LinkedIn Learning account

🎉Amazing events from our Happiness Committee

If you recognize yourself in this offer, don't hesitate any longer and send us your application!

How to apply :

Applications may be submitted via LinkedIn (please include your CV).

A competitive market salary will be offered to the successful candidate.

About Trace One :

Trace One is a premier SaaS provider of Product Lifecycle Management (PLM) and compliance solutions, specializing in the food & beverage, cosmetics, personal care, and chemical industries. With over 30 years of expertise, we empower more than 9,000 brand owners worldwide to innovate, collaborate, and bring products to market faster while ensuring the highest standards of quality, compliance, and sustainability. Trusted by industry leaders, Trace One combines cutting-edge technology with unmatched expertise to help businesses navigate complexity, accelerate growth, and shape a sustainable future.

For more information, visit www.traceone.com

Or follow us on LinkedIn : https : / / www.linkedin.com / company / trace-one /

and YouTube : https : / / www.youtube.com / @TraceOne

The Trace One group is an equal opportunities employer.