Amazon Account Manager - Milan

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About AMZ Advisers

AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your skills, expertise, and passions to directly impact the lives and business of other people and entrepreneurs. Our staff solves dynamic, quickly evolving problems with our Founders, in-house team, and network of partnered tech companies. Our Account Management team is organized into pods, consisting of Senior Account Managers (SAMs), Junior Account Managers (JAMs), and Apprentices and Interns. This structure fosters knowledge sharing, mentorship, and continuous learning.

About the Role

We are seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. This is a fast-paced, challenging, and creative environment with opportunities to sharpen analytical, communication, and strategic development skills. You will be offered resources and growth opportunities to learn more about online marketing to advance your career. The ideal candidate is an independent thinker who can manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers and Apprentices/Interns. As a Senior Account Manager, you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod, contribute to training program development, and ensure the success of your client portfolio. You will manage your own client portfolio, lead your team, and engage in strategic planning.

What You’ll Do

• General Responsibilities
• Maintain a portfolio that will gradually grow to 10 clients with a high retention rate
• Build long-lasting client relationships by clearly and concisely managing expectations
• Build and track KPIs for all accounts under personal client portfolio management
• Bi-weekly strategy calls with clients to communicate results and upcoming strategies
• Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations
• Reporting and strategizing account progress and action items
• Plan and implement or delegate promotional plans and strategies
• Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support
• Work within software platforms such as Zonguru
• Collaborate with other departments to achieve high-level goals
• Attend Account Management meetings and/or training sessions on a weekly or bi-weekly basis
• Participate in daily stand-up meetings to surface problems or blockers for timely resolution
• Team Assignment: Assign team members to clients based on skills and client portfolios
• Training & Onboarding: Develop a comprehensive training program for Junior Account Managers
• Mentor and guide junior team members in collaboration with Strategists
• Integrate Strategists: Conduct client account audits and develop tailored client strategies
• Pod Collaboration: Foster regular pod collaboration and knowledge sharing
• Check-ins & Accountability: Regularly assess client progress and identify new strategies
• Client Communication & Feedback: Maintain proactive, transparent communication and encourage client feedback

How Well Measure Success

• Retention Rate – Percentage of retained clients from month to month
• Blocker/Conflict Resolution Time – Time to resolve client issues
• Client Communication – Quality and frequency of client interactions
• Strategy Effectiveness – Success of client strategies based on performance and feedback
• Pod Follow Ups – Regular follow ups by Senior AMs
• Team Member Development – Progress and development of junior team members

Qualifications

• BA in Marketing, Business Development, Management, or related field
• 2+ years with client account management
• 2+ years digital marketing or eCommerce experience
• 1+ year experience with Amazon Seller and/or Vendor Central
• Ability to build and maintain client relations
• Active listening and the ability to understand client needs
• Proactive, go-getter mindset, works well in a team and independently
• Strong creativity, willingness to test new ideas, and ability to develop growth strategies
• Strong time management skills and multitasking ability
• Ability and desire to learn new skills

Technologies We Use

• G-Suite: Gmail, Google Drive, Google Meets, Google Docs, Sheets, and Slides
• Microsoft Word, Excel, PowerPoint
• ClickUp
• LastPass
• Slack
• Zonguru
• Zoom

Direct Reports

Director of Account Management

Perks & Benefits

• 12 days of paid vacation per year & 5 sick days paid per year
• Day off on your birthday
• Summer Time (short Fridays in August)
• Winter break (1 week in December)
• All positions are 100% remote
• Global team: working with talent from more than 14 countries

Structure

Full Time Position – Remote

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Advertising Services