Technical Support Engineer/Presales

Responsibilities

• Face‑to‑face engagement (on‑site support) with customers to provide technical support.
• Assist on or lead Proof of Concept (POC), demonstrations, presentations, technical exchanges, tracking and fixing technical issues, and training partner and customer.
• Provide technical support by phone, email, and other remote methods.
• Provide training to internal and external end users/partners.

Qualifications

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.
• Minimum of 2 years experience in IT industry as a technical engineer.
• Solid knowledge of network best practices, TCP/IP, common protocols, applications, routing, and the OSI model.
• Knowledge of firewall, UTM, Network Security technologies or Wireless technologies and familiarity with mainstream network equipment (Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).
• Strong analytical and problem‑solving skills; solid understanding of troubleshooting technical issues involving network products.
• Certifications such as CCNA or CCNP are desired.
• Excellent oral and written communication skills.
• Required language(s): English. Location: Lombardy, Italy.

Seniority Level

• Mid‑Senior level

Employment type

• Full‑time

Job Function

• Sales and Business Development