Account Manager

Overview

Meet LetzFair. LetzFair is transforming how people connect and experience events, trade shows, and business networking through our SaaS platform. We provide an AI-powered networking and matchmaking platform designed to enhance the experience of events, congresses, trade shows, and professional communities. We are committed to delivering innovative solutions to our clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage. We’re growing fast and expanding across Europe.

To support this growth, we’re looking for a Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients. We are seeking someone who is analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential.

Responsibilities

• Be the main point of contact for our clients, helping them unlock the full potential of the LetzFair platform. This is not a development role; no coding skills are required.
• Work with numerous international clients, where English will be the main language of communication.
• Manage the full client lifecycle from onboarding to renewal, building and maintaining strong relationships with high-profile stakeholders.
• Ensure clear communication and timely responses to client requests and issues.
• Collaborate with internal teams, especially product and development, to ensure customer satisfaction.
• Contribute to the design and implementation of strategies to enhance the customer experience and optimize internal processes.
• Create and manage regular reports and analyses to support the sales team in developing and optimizing strategies.

Qualifications

• At least 3 years of experience in roles requiring strong digital hard and soft skills.
• Proficiency with Project Management tools (e.g., Asana, Trello).
• Fluency in English, both written and spoken.
• Excellent interpersonal and active listening skills with the ability to build trust and manage professional relationships effectively.
• Strong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms).
• A plus: proficiency in Spanish, German, or another European language, and interest/experience in the events industry.
• Availability to work full time at our offices in Reggio Emilia.

What makes LetzFair awesome

• A fast-growing company with exciting career opportunities.
• A dynamic and innovative environment where your ideas truly matter.
• Direct collaboration with leadership and a real impact on company strategy.
• A growth-minded, feedback-driven, collaborative team.
• Clear career development paths within the organization.

Benefits and Compensation

• Benefits: meal vouchers, continuous training, smart working.
• Compensation: Annual gross salary range €27,000 - €35,000, with individual OTE and company performance bonuses.

How to apply

Think you’re the one? Send your CV and let’s create the future of events together at LetzFair!

LetzFair is an equal opportunity employer. We welcome applications from individuals of all genders, ethnicities, sexual orientations, abilities, and backgrounds.