Customer Credit Analyst

Off-White is looking for a Customer Credit Analyst to join our Operations team, reporting to the Business Operations Director. The role, with a specific focus on footwear, is responsible for managing customer credit risk, monitoring outstanding balances, and supporting the operational processes related to customer accounts, while maintaining strong relationships with internal stakeholders and external B2B clients.

Key Responsibilities

• Monitor customer accounts and ensure timely resolution of outstanding balances.
• Assess, approve, and review customer credit limits in coordination with operational guidelines.
• Actively follow up on overdue balances through calls, emails, and written correspondence.
• Investigate and resolve payment discrepancies, disputes, and deductions in collaboration with Sales, Finance and Customer Service teams.
• Prepare and analyze reports on customer account status, aging, and operational performance KPIs.
• Support process improvements to enhance efficiency in customer credit and collections operations.
• Assist with keeping customers compliant with Coface credit insurance company terms and conditions.

Requirements

• Proven experience of 4 / 5 years in a similar role within customer credit management, collections, or operations.
• Bachelor’s degree in Business, Economics, or a related field.
• Strong knowledge of customer credit processes and account management.
• Excellent analytical skills and attention to detail.
• Effective communication and negotiation skills.
• Ability to manage priorities and work independently in a fast-paced environment.
• Advanced Excel skills.
• Fluent in English and Italian.