Product Support Specialist

We are seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing top-notch technical support to our customers.

• Provide product demonstrations and training to customers remotely or on-site.
• Efficiently handle customer complaints by remote instruction or onsite trouble shooting.
• Assist customers with product installation and operation.
• Design product brochures, operation manuals, and videos to enhance the customer experience.
• Perform other duties assigned by leadership.

The ideal candidate will have excellent communication and problem-solving skills, as well as a strong ability to work independently and as part of a team.

Requirements :

• Bachelor's degree in Computer Science, Engineering, or related field.
• At least 2 years of experience in technical support or a related field.
• Excellent knowledge of computer hardware, software, and networking systems.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

What We Offer :

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The chance to work with a talented team of professionals.