Technical customer support

Join to apply for the Technical customer support role at Bemsiq Group.

Location: Legnano, Milano, Italy.

Key Responsibilities

• Offer remote technical support to installers
• Management of the helpdesk
• Offer in-person or remote customer training on specific products or topics
• RMA management
• Engagement with technical support functions in foreign countries

The CUSTOMER ASSISTANCE function interfaces with the technical and production departments to generate product or process improvement feedback. It also analyzes problems and proposes solutions or improvement actions to R&D, production, and documentation areas.

Qualifications

• Demonstrates a solid understanding of the fundamental principles of electrical systems.
• Demonstrated proficiency in the fundamental principles of bus systems, with a preference for KNX expertise.
• The ideal candidate will possess a diploma or technical degree, as well as basic knowledge of electronics.
• Demonstrates effective interpersonal skills and a positive approach to dialogue.
• The ideal candidate will possess a proactive and dynamic attitude, a reputation for reliability and confidentiality, and a commitment to accuracy and responsibility.

Why Join Us

• Work with a team of passionate engineers, technicians, and qualified professionals in an international, people-focused environment.
• Keep up with the latest technologies in smart building automation.
• Grow with us in a company that values long-term careers, innovation, and sustainability.
• Referrals increase your chances of interviewing at Bemsiq Group by 2x.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Smart Meter Manufacturing

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