Global Client Operations Coordinator
Descrizione dell'azienda
Publicis Media Italy is part of Publicis Groupe, one of the largest communication groups in the world.
Publicis Media Italy creates value for clients through large-scale media agencies in the areas of investment, strategy, insights & analytics, data & technology, commerce, performance marketing, and content.
Panoramica
We are searching for a client operations coordinator for one of our large global clients across our network.
The client ops coordinator will deliver excellence in financial and operational governance and work to provide client satisfaction.
The ideal candidate will collaborate with teams around the world, forging strong relationships and supporting them in following global operations processes.
Work alongside our global coordination team, owning various tasks in managing operational processes.
Become a trusted partner for our global financial clients. Support our local markets in managing payment deadlines, PO and issue resolution, problem solving and responsiveness. Lead meetings with local teams to review operational processes. Take ownership of key agency operations related to coordination, tools, and database management.
Responsabilità
Attention to detail
You will need to be responsible for managing aspects of the client globally.
This role requires an organized and process driven individual who can maintain financial tracking documents accurately, while also managing deadlines.
Take accountability for coordinating and leading meetings with both internal and client points of contact.
Be responsible for verifying data accuracy within key files and dashboards and ensuring teams are following global operational standards.
Trusted advisor
You will need to develop a strong partnership with key stakeholders in managing all financial tasks.
Being a strong communicator who can forge relationships with the client.
Take responsibility for select tasks and see them through.
Owning recurring projects and ensuring they are done accurately and on time.
Global coordination
Work with our markets around the globe for the delivery of billing needs.
Execute existing processes and workflows while keeping our teams accountable for the tasks asked of them.
Communicate effectively with teams to foster strong relationships.
Qualifiche
Experience and Knowledge
3+ years of experience related to operations/media finance
History of managing projects with and without supervision
Interest in global/international project management
Basic understanding of media
Experience in managing communication with clients
Technical Skills
Advanced level capabilities with Microsoft Suite of products, specifically Excel
Data management (ability to read and interpret data)
Reporting management (ability to interpret financial data)
Soft Skills
Highly Organized
Strong Communicator
Problem Solver
Process driven
Comfortable working in team environments
Time Management; need to optimize working hours across tasks and regions
Languages
English fluency is a must as this is a global role
Italian fluency
Education
Bachelor's degree or country equivalent
Informazioni aggiuntive
What we offer:
- Learning & Development: a personalized learning path, an individual approach based on your needs, always on!
- Corporate benefits: a platform dedicated to our people, full of offers, discounts, and more.
- Corporate Wellness: access to online courses for your physical and mental well-being. Work From Home: 2 days per week.
Our Publicis Groupe motto: "Viva La Différence."
We are committed to creating fair and inclusive experiences for all talents.