Technical Account Manager

• Leading financial services multinational
• International environment focused on technological innovation

Azienda

Leading financial services multinational

Offerta

• Client System Management and Support
  • Serve as the primary technical and functional contact for all client-related inquiries, incidents, and requests.
  • Oversee the deployment, configuration, and operational setup of trading software in client environments.
  • Perform or coordinate system monitoring, troubleshooting, and maintenance to ensure optimal performance.
  • Manage upgrades, patches, and release rollouts, ensuring minimal disruption to client operations.
  • Liaise with clients regarding release scope, content, and delivery schedules, ensuring clarity on dependencies and outcomes.
  • Conduct post-implementation follow-ups, including release status reporting and client communications.
  • Assist in defect resolution, gathering client input and facilitating coordination with Development and Quality Assurance teams.
  • Join incident and issue resolution calls when required, ensuring efficient communication and follow-up.
  • Coordinate integration activities with external vendors and trading venues, planning dependencies and avoiding operational bottlenecks.
  • Participate in DR/BCP test planning and execution across venues and client systems.
  • Ensure all client interactions are handled with professionalism, accountability, and responsiveness.
  • Document system configurations, operational workflows, incident resolutions, and client-specific processes for knowledge sharing and audit purposes.
• Quality, Accountability, Efficiency, and Compliance
  • Guarantee high standards of service delivery, ensuring all client environments are compliant, and efficient.
  • Maintain accountability for assigned clients, ensuring compliance with deadlines, SLAs, and company policies.
  • Uphold confidentiality of client configurations, operational data, and proprietary information.
  • Apply practices in change management, version control, and system maintenance in coordination with Development and DevOps.
  • Standardize and document recurring support procedures to increase efficiency and reduce risk.
  • Ensure that client-related changes and activities comply with regulatory, operational, and security standards.
  • Promote a culture of responsibility, professionalism, and continuous improvement within the technical account management function.
  • Provide regular updates and report activities to management.
• Collaboration and Client Success
  • Collaborate closely with Product Owners, Developers, Quality Assurance, DevOps, and Application Management & Support teams to ensure seamless communication and problem resolution.
  • Translate client feedback and business needs into actionable improvements, feature requests, and roadmap priorities.
  • Support the prioritization of product roadmap items, ensuring internal and external alignment on strategic development.
  • Work with the Sales and Pre‑Sales teams to support client demonstrations, proof‑of‑concept sessions, and technical workshops.
  • Build and maintain trusted relationships with clients through proactive communication, transparency, and support delivery.
  • Ensure client satisfaction by maintaining stable, performant, and bug‑free operations.
  • Coordinate and facilitate regular client meetings for issue tracking, status reporting, and continuous relationship strengthening.
  • Represent the company with professionalism, empathy, and technical credibility in all client interactions.
  • Maintain clear and consistent communication channels across departments to ensure alignment on client priorities, escalations, and delivery expectations.
• Leadership, Growth, and Continuous Improvement
  • Lead by example, demonstrating accountability, autonomy, and commitment to product quality and client success.
  • Share expertise, practices, and troubleshooting techniques with peers and junior team members.
  • Identify process improvement opportunities and propose innovative solutions to optimize efficiency and service delivery.
  • Be informed on emerging trends in trading technology, software deployment, and system operations.
  • Participate in internal improvement projects focused on scalability, reliability, and customer experience.
  • Contribute to the continuous refinement of support procedures, documentation standards, and client engagement models.
  • Demonstrate a continuous learning mindset and commitment to professional growth within trading technology and financial systems.

Competenze ed esperienza

• BSC in Computer Science, Engineering or relevant field.
• 3+ years of professional experience in Technical Account Management, Application Support, or other client‑facing technical roles.
• Proven experience in fintech, trading systems, or financial software environments preferred.
• Strong technical understanding of software deployment, system configuration, networking, and application monitoring.
• Familiarity with APIs, SQL databases, Linux/Windows environments, and incident management tools (e.g. JIRA, ServiceNow).
• Understanding of trading workflows, market connectivity, and operational risk management principles.
• Strong problem‑solving and analytical skills, with attention to detail and process efficiency.
• Excellent communication and interpersonal skills, with a client‑first and service‑oriented mindset.
• Demonstrated autonomy, accountability, and ability to perform effectively under pressure.
• High commitment to deadlines, product quality, and service reliability.
• Team‑oriented, professional, and collaborative approach.
• Fluency in English and Italian (written and spoken).
• Strong commitment to confidentiality, compliance, professionalism, and continuous learning.

Completa l'offerta

• International work environment
• 10 days of working from home
• Competitive salary
• MBO