Client Insights Analyst - Temporary Contract

Position

We are looking for a passionate data and analytics expert to join our Client Insights team.

The resource will support the team in client data management (data quality, data check, data extraction & transformation, algorithms, etc.), analysis and reporting to support client-centric strategies and drive business decisions.

Job Responsibilities

• Support in client analysis and reporting combining different datasets and questioning the database to identify trends in client behavior and preferences and optimize CRM strategies and / or opportunities for business growth
• Collect, analyze and interpret large datasets to identify client insights and patterns to share with Top Management, Retail Merchandising, Go-to-Market and Clienteling to drive business strategies and client engagement activities
• Develop and manage CRM reports, dashboards and analytics to track customer behavior and performance
• Support in data quality check, adjustment and implementation of KPIs / algorithms and maintenance and training of data tools, working closely with IT team and external suppliers

Profile

• Master’s degree in Statistics, Mathematics, Computer Science, Data Science, etc., possibly with a business background
• Previous experience in similar role, possibly in luxury / fashion / retail industry will be considered a plus
• Proficient with SQL, Google Cloud Platform, Power BI and excellent knowledge of Microsoft Office (PowerPoint, Excel)
• Fluent in English (both spoken and written)
• Curiosity, flexibility, team-player and problem solving attitude.