Technical Incident Lead – ITIL & Infrastruttura

S&You, a renowned international brand specializing in Professional Staffing and the selection of qualified personnel, is seeking for an important client operating in the banking and financial sector a / a :

Our client is a structured and innovative entity active in the banking sector with a strong focus on digitalization of processes. As part of strengthening the IT team, we are looking for a professional to join the Incident Response Team, playing a strategic role in managing IT incidents and continuously improving the reliability of digital services.

Main responsibilities

• Coordinate the management of IT incidents, minimizing impact on business operations.
• Lead operational activities during critical situations, including opening and conducting war rooms.
• Prioritize incidents based on urgency and business impact.
• Activate and manage the Incident Management process for IT service reports.
• Ensure the initiation of Problem Management for root cause analysis.
• Perform post-incident follow-up activities, defining and implementing remediation plans.
• Implement preventive measures to avoid recurrence of incidents.
• Supervise infrastructural troubleshooting, including using APM tools, to identify technical anomalies and bugs.
• Minimum 3 years of experience in ITIL, Incident, and Problem Management.
• Strong technical background in infrastructure, middleware, and operating systems (Linux / Windows).
• Knowledge of network architectures, networking principles, and IT security.
• Familiarity with market technologies (e.g., Oracle Exadata) and Cloud Native solutions (Azure, OCI).
• Cybersecurity experience is a plus.
• Availability to cover on-call shifts.
• Basic software development skills.

What the company offers

• Permanent contract (CCNL del Credito).
• Access to Microsoft e-learning platform, with training and certification paths.
• Extended health insurance policy including family members and TCM.
• Company contribution to pension fund.
• External psychological support for employee and family well-being.
• Company engagement and volunteering activities (Beach Volley, Padel, Soccer).
• Flexible working policy (onsite + remote work).

Work location: Milan / Biella + hybrid mode

The offer is addressed to candidates in accordance with Dlgs 198 / 2006 and Dlgs 215 / 2003 and 216 / 2003.

Interested individuals are invited to read the privacy notice according to arts. 13 and 14 of Reg. EU 2016 / 679.

Ministry Authorization No. 1207 – SG of 16 / 12 / 2004