IT Support Specialist / Team Lead / Service Delivery

Duration: 6 months - Extendable

Overview

Role overview and responsibilities are listed below.

Responsibilities

• Accountable for effective planning, management, and successful delivery of assigned projects and programs in the region.
• Ensure strong alignment between regional business requirements and global strategy.
• Manage customer and stakeholder relationships, ensuring smooth coordination of regional services.
• Oversee day-to-day service delivery, including incident resolution, user requests, and monitoring activities.
• Supervise operations for the region to ensure consistent service quality.
• Strong knowledge of ITIL concepts.
• Proven Service Management experience, including conducting monthly service reviews with business stakeholders.
• Hands-on expertise in Incident, Problem, and Change Management.
• Strong Escalation Management and ability to interact effectively with senior stakeholders.
• Ability to drive quality and innovation initiatives.
• Excellent customer interfacing, written, and verbal communication skills.
• Ability to collaborate with cross-functional teams and vendors.
• Proven capability in business relationship improvement.

Additional Skills (Preferred)

• Application management or ERP systems experience.
• Knowledge of managing security vulnerabilities and phishing-related risks.
• Experience with SCCM, Intune, and Autopilot.
• Strong analytical and problem-solving abilities with attention to detail.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology and Other

Industries

• Computer and Network Security
• IT System Operations and Maintenance
• IT Services and IT Consulting