Salesforce Marketing&Service Cloud Analyst

Overview

The selected candidate will act as a liaison between the ICT department and the Sales & Marketing business functions, ensuring effective alignment between business needs and technological solutions. The role involves gathering requirements, leading functional and technical analysis, project planning, and continuous improvement initiatives.

Responsibilities

• Interface with various business areas to collect and analyze user requirements
• Coordinate the functional and technical analysis of Change Requests
• Manage the planning of enhancements and projects within the Sales & Marketing domain
• Supervise AMS (Application Management Services) related to the Sales & Marketing application landscape
• Identify continuous improvement opportunities to optimize business processes and system performance

Requirements

• Degree in a scientific or related discipline
• Minimum of 3 years experience in a similar role, gained in a multinational and well-structured company or through consulting activities
• Experience in the energy sector is considered a plus
• Knowledge of Salesforce (Sales Cloud, Service Cloud, Marketing Cloud) is appreciated
• Strong attention to detail, particularly regarding UX and UI needs
• Excellent command of Italian and a good knowledge of English
• Strong interpersonal skills, problem-solving abilities, and a team-oriented mindset