Admin Reservation

We are looking for a reservation admin to answer inquiries and assist our customers with their bookings at our rapidly expanding property management company.

Requirements

• High school diploma
• Proficient in English Language
• Excellent written and verbal communication skills.
• Customer-service experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite and Google drive tools
• Able to work in a rapid pace environment

Advantages

• C1 or C2 English Language certification or any equivalent English language certification (TOEFL, etc…)
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Experience in OTA platforms, basic knowledge of booking procedures and softwares

Reservation Agent Responsibilities

• answering messages on OTA platforms
• answering messages on all platforms we use with our customers/guests
• managing reservation requests on OTA platforms
• arranging all reservation related activities and services
• Administration of all reservation related information
• assisting the property managers to accommodate customers requests
• Making reservations, keeping track of all customers inquiries
• Communicating with our partners and to ensure that all customers request and reservations are on track
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping to plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Selling and promoting reservation services
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

How many years' experience do you have as an Administration Role?