Front Office Manager

Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award‑winning restaurants and a world‑renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision and passion.

Role Overview

As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. You will lead and inspire the front office team to deliver flawless service, foster a welcoming atmosphere and create memorable experiences for our international guests.

Responsibilities

• Oversee all front office operations, including reception, concierge, and guest services, ensuring smooth day‑to‑day functioning.
• Lead and motivate the front office team, providing training, performance feedback and professional development opportunities.
• Ensure seamless guest experiences from check‑in to check‑out, addressing guest inquiries, requests and concerns promptly and professionally.
• Manage reservations and room allocation, optimising occupancy and revenue while maintaining guest satisfaction.
• Collaborate with other departments to ensure personalised and exceptional service for every guest.
• Handle VIP guest arrivals and special requests with discretion and attention to detail.
• Monitor and improve service standards, implementing best practices to exceed guest expectations.
• Manage front office budgets, schedules and reports, ensuring operational efficiency.
• Uphold the hotel’s reputation by maintaining a high level of professionalism, confidentiality and integrity.

Qualifications

• Experience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential. Experience with Leading Hotels of the World standards is a strong advantage.
• Languages: Fluency in English, Italian and German is required; additional languages are a plus.
• Skills:
  • Outstanding leadership and team management skills.
  • Exceptional communication and interpersonal abilities.
  • Strong problem‑solving and decision‑making capabilities.
  • Proficiency in property management systems and office software.
• Personal Attributes:
  • A guest‑focused mindset with a passion for luxury hospitality.
  • Polished, professional appearance and demeanour.
  • Ability to stay calm and composed in high‑pressure situations.

What We Offer

The opportunity to lead a dynamic and dedicated team in one of Europe’s most exclusive luxury retreats.

• A multicultural working environment with guests from around the world.
• Professional growth opportunities and training tailored to luxury hospitality standards.
• Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.

Team Support & Accommodations

• At Villa Eden, we understand the importance of feeling at home, even when you’re away from it. For team members joining us from outside the region, we offer modern accommodation options to ensure a comfortable and convenient stay. Our accommodations are thoughtfully designed to meet the needs of our valued team members, providing a welcoming space where you can relax and recharge after a day dedicated to delivering exceptional service. Joining our team means not only working in a world‑class luxury environment but also enjoying the comfort and support you deserve. We look forward to welcoming you to Villa Eden – a workplace and a home.
• As part of the Villa Eden team, you’ll enjoy a range of benefits designed to enhance your experience both at work and in your daily life:
  • Discounts in Selected Shops and Boutiques: Take advantage of exclusive discounts in some of the finest shops and boutiques in the charming city of Merano.
  • Privileges in Our Sister Hotels: Enjoy special discounts and benefits when visiting our three sister hotels, providing you with access to exceptional experiences within our extended hospitality family.

Application

If you are an experienced leader with a passion for creating extraordinary guest experiences, we invite you to apply for the position of Front Office Manager at Villa Eden. Please send your CV and a cover letter to hannes@villa‑eden.com. We look forward to welcoming you to the Villa Eden family.