Director Of Hospitaliy Operations
Location : Italy | Type : Full-time | Mode : Hybrid with travel
Compensation : Competitive executive package, commensurate with experience
About Guild Living
Guild Living is pioneering a new model of longevity living in Italy — creating beautifully designed communities where people can live well, stay connected, and age joyfully.
Founded by Eugene Marchese and Michael Eggington — two of Australia’s most experienced senior living executives — Guild Living combines world-class hospitality, wellness programs, and architecture to redefine later living.
Our first community, Guild Siena , has already transformed the way Italians experience aging beautifully. With new developments underway in Trieste, Versilia, Lake Garda, and Florence , Guild Living continues its mission to create places where people can live longer, better, and more meaningfully.
The Role
As Director of Hospitality Operations , you will lead Guild Living’s operational performance across Italy, ensuring exceptional guest experiences, operational efficiency, and financial excellence.
This is a hands‑on executive leadership role, ideal for a Director of Operations, Hotel General Manager, or Hospitality Leader with experience in managing multi‑site or mixed‑use wellness and lifestyle destinations.
Key Responsibilities
- Provide strategic and operational leadership across Guild Living’s Italian communities, ensuring brand consistency, profitability, and service excellence.
- Oversee daily operations across luxury short‑stay retreats and residential living communities.
- Lead and develop high‑performing teams, fostering a culture of accountability, guest focus, and operational excellence.
- Design and implement systems, SOPs, and service standards to ensure scalability and consistency.
- Manage P&L performance, budgets, and KPIs, reporting directly to the Guild Living Global Board.
- Build and maintain relationships with key stakeholders — investors, local authorities, partners, and collaborators.
- Support pre‑opening planning, recruitment, and on‑site launch execution for new destinations.
- Collaborate cross‑functionally with marketing, design, and development teams to align guest experience, wellness programs, and brand storytelling.
About You
You are an experienced Hospitality Director , Cluster General Manager , or Operations Executive with a proven track record in luxury hotels, resorts, senior living, or wellness hospitality.
You bring :
- Fluency in Italian and English
- Strategic acumen and hands‑on operational leadership
- Strong people management and coaching skills
- Excellent communication and stakeholder engagement abilities
- Experience in multi‑site and / or pre‑opening operations
- Passion for design, wellness, and lifestyle‑led hospitality
Details
Contract : Full-time executive appointment (or consultancy)
Working hours : Flexible, hybrid, with travel across Italy
Remuneration : Competitive executive package (to be negotiated)
Benefits : Expense reimbursement, company laptop, and professional support tools
Why Join Guild Living
- Lead Italy’s most innovative hospitality and longevity brand
- Shape guest experience and operational excellence across multiple destinations
- Work directly with visionary founders Eugene Marchese and Michael Eggington
- Join a purpose-driven company blending design, wellness, and human connection
To Apply :
Please send your CV and a short note describing how your leadership aligns with Guild Living’s vision for hospitality and longevity living to
“The beauty of every age begins with how we live each day.”