Director of Studies Milano

Wall Street English is a global leader in English education, helping people transform their lives and careers for over 50 years. With cutting‑edge digital tools and a proven learning method, we deliver a unique blend of online and in‑person teaching across our worldwide network. We’re bold, curious, supportive, and progress‑oriented — and every team member plays a part in helping our students go further. Join us and be part of a mission that truly makes a difference.

Your Role

Are you a passionate ELT professional ready to take the next step in your career? We’re looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish.

What You’ll Do

• Recruit, train, and develop a team of teachers and didactic staff.
• Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures.
• Teach classes in line with the Wall Street English Method.
• Drive internal revenue growth through high‑quality service and student retention.
• Oversee the daily operations of the service department to ensure a seamless learning journey.

Who You Are

• Native‑level or bilingual English speaker.
• University degree holder.
• CELTA or equivalent ELT certification.
• 2+ years of teaching experience (WSE experience a plus).
• Excellent command of Italian (spoken and written).
• Experience in team management, with a background in sales or customer service also considered an asset.

What We Offer

• Full‑time contract.
• A comprehensive training program at onboarding and throughout your career.
• The opportunity to make a meaningful impact on students’ success.
• A dynamic, international work environment with a collaborative team culture.

Applicants interested can send their application with the authorization to process personal data pursuant to Article 13 of the EU Regulation 2016/679 and confirm that they have read the privacy notice published on the site www.wallstreetenglish.it, section ‘Lavora con noi’.

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