Customer Software Support Engineer

Dematic is hiring! We are a leading global supplier of integrated automated technology, software and services to optimise the supply chain. We are excited to offer an opportunity for a Software Engineer to join our Software Customer Service team in Cernusco sul Naviglio, Italy.

As Customer Software Support Engineer, you will be the vital link between our customers and our technical experts, providing exceptional remote support via phone and remote desktop connections. You may also engage in on-site assignments up to 25-30% of the time, to ensure the highest level of service for our clients.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn more about Dematic at our Careers page.

Tasks and Qualifications

You Will Be Responsible For:

• Acting as 2nd line support to our customers
• Coordinating incoming service tasks
• Troubleshooting Java, JEE and C# code, identifying bugs and preparing software patches
• Pro-active maintenance of current installations
• Development of change requests
• Performing software upgrades
• Helping customers with server and database upgrades
• Analyzing problems and investigating performance issues
• Delivering detailed reports of each intervention
• Adding to our knowledge base
• Being part of the 24/7 support team (On Call)
• Interacting with other service teams in Dematic

What We Are Looking For

We are seeking a team player with a positive attitude and strong communication skills. You are dedicated to solving problems thoroughly, putting the customer first. You are open to occasional out-of-hours work and on-site visits to meet client needs.

Required Experience And Qualifications

• Educated in ICT, Electro-mechanics, Automation or related disciplines
• Experience in software development using Java, JEE, C#, .NET, WinForms, Oracle, Microsoft SQL Server, Microsoft Windows Server, Git
• Basic IT administration knowledge such as user management and remote desktop connections
• Hands-on experience in software lifecycle management
• Experience in testing, deployment, server and database installation
• Experience in acting as 2nd or 3rd line support
• Knowledge of warehouse automation and intra-logistics is beneficial
• Valid driving license
• Full working proficiency in both Italian and English