Quality Manager
Quality Manager
Location: South Region (Excludes Kent, Essex & London)
Job type: Full time & permanent. Salary competitive. Company Car. Eligible for 10% management bonus.
About The Role
You will be a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers, conduct audits, analyze quality metrics, and liaise with the Operational Quality team. You will develop focused service improvement plans with Home Managers, identifying actions, ownership, and timescales.
Responsibilities
- Provide operational support and expertise to care homes in the region.
- Coach, mentor, and support Home Managers.
- Conduct audits and analyze quality metrics.
- Liaise with the Operational Quality team.
- Develop and implement service improvement plans.
Qualifications
- Previous experience as a Home Manager or in a quality role.
- Registered Nurse with strong clinical knowledge base.
- Experience in leading audits (internal & external) and creating action plans.
- Adaptability to work across multiple care homes with differing requirements.
- Experience in coaching teams around clinical concerns and analyzing data for trends/themes.
Benefits
- Job satisfaction; making a difference to residents and families.
- Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance.
- 33 days annual leave (incl. statutory bank holidays).
- Comprehensive induction, ongoing training and development.
- Discounted gym membership, free flu vaccine and discounts on Bupa dental care.
Why Richmond Villages
Richmond Villages is a leading provider in healthcare. We champion diversity and encourage applications from diverse backgrounds. We are a Level 2 Disability Confident Employer and offer reasonable adjustments in the recruitment process.