Shop Manager

Your life on board :

As a Shop Manager, you will serve as a role model, responsible forthe multiplequalitymerchandise and shops oftheship.You’llbe responsible forcreating a welcoming environment, maximizingsalesand exceeding guest expectations.

Demonstrate yourpassion :

You lovecreating an exceptional and memorable retail experience for guests, inspiringenthusiasmand excitement around brands andproducts.

You’redelighted tobe responsible formaintainingan environment of positive relations, leading the team with enthusiasm and inspiring trust.

Get thingsright :

Youwillbe responsible formaintainingexcellent marketing and visual merchandising standards. You willoverseehigh-volume shop operations,aiming to provide excellent experiences to Guests and uphold Company standardsconsistently.

You willguide employee professionaldevelopment,recommendingtrainingsand updates about the brands,salesand service.You willcultivate asupportingwork environment and motivate your team to achieve excellent results.

You willgatherinformation andcompilingreports, while also employing a data-driven approach to make decisions aligned with the directives of the Corporate Shop OperationsDirector.

You will maximize opening hours whilecomplying withinternational customs regulations and onboardactivities.

Safety First :

You’llbe proactive in promoting andkeepingour safety guidelines and code of conduct.

You'llhelp create a welcoming and secure environment where everyone feels comfortable and respected.

What makes youunique :

You have at least a secondary school diploma or higher.Studiesin retail or hospitality is a plus.

You have a B2spokenlevel of English, the knowledge of other languages is a plus.

Youhavegood communicationskills, and you are a curious, organized, and determinedpersonwith experience in people management.

You haveat least3-years’experiencein retail as Shop Manager or Area Manager infast pacedenvironments.

Why Costa :

Welcome to a world of extraordinary adventures as a Costa Crociere crew member!We'rethrilled to have you on board and are dedicated to your personal and professional growth.

We'vegot you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar.

Enjoy exclusive discounts andperkswhen on board and let your family and friends visit you on board

Inclusion & Belonging

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.

Additional info

Contract type : fixed-term, full-time

Application deadline : 15 / 01 / 2026

Time required to submit the application : approximately 3 minutes

CV Format : PDF, Word or Image format in English or Italian(max 1.5 MB)

E-mail / contact of the recruiting team : (Not for submitting applications)getonboard@costa.it

Further information : visit our dedicated sectionShipside FAQs - Costa Crociere Careers

Bring your ambitions to life.Join us and discover our ocean of possibilities!