Hotel Manager

Job Description

Position Summary

The Hotel Manager will act as a strategic business partner to the General Manager, overseeing the daily operations and ensuring that every aspect of the guest journey reflects the resort’s commitment to excellence.

This leadership role combines operational oversight, team development, and a sharp business mindset. The successful candidate will serve as an ambassador of the brand’s values, fostering a culture of passion, precision, and personalized service.

Key Responsibilities

Operational Leadership

• Oversee and coordinate the daily operations of all departments, including Rooms Division, Food & Beverage, Spa, Engineering, and Guest Experience.
• Guarantee the seamless execution of guest services and the delivery of exceptional experiences across all touchpoints.
• Ensure that all brand standards, service protocols, and quality guidelines are consistently maintained.
• Act as “Manager on Duty” during peak operations or in the absence of the General Manager.

People & Culture

• Lead, inspire, and coach department heads to achieve operational excellence and a culture of genuine hospitality.
• Promote continuous learning, internal mobility, and talent retention initiatives.
• Conduct regular departmental meetings to align goals, monitor performance, and encourage cross-functional collaboration.
• Uphold an inclusive, respectful, and engaging work environment.

Financial & Business Performance

• Support the General Manager in developing and monitoring budgets, forecasts, and operational KPIs.
• Identify opportunities to enhance efficiency, optimize costs, and maximize profitability without compromising guest satisfaction.
• Analyze performance metrics and develop action plans to achieve financial and service excellence targets.

Guest Experience & Brand Representation

• Personally engage with guests, ensuring their expectations are not only met but exceeded.
• Handle high-level guest feedback and implement continuous improvement strategies.
• Represent the property with professionalism and integrity at events, media engagements, and community activities.

Compliance & Sustainability

• Ensure adherence to health, safety, and environmental regulations.
• Support the implementation of sustainability initiatives aligned with the company’s ESG commitments.

Candidate Profile

Education & Experience

• University degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5–7 years of progressive leadership experience in luxury hospitality, preferably within a resort environment.
• Proven track record in operational leadership, guest relations, and financial management.

Skills & Competencies

• Exceptional leadership and interpersonal skills, with the ability to motivate large multicultural teams.
• Strong strategic and analytical thinking combined with meticulous attention to detail.
• Excellent command of Italian and English; proficiency in additional languages (German, French, or Spanish) is an advantage.
• High level of emotional intelligence, diplomacy, and discretion.
• Proficiency in PMS systems (Opera Cloud or similar) and MS Office Suite.

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