Service Engineer

Overview

Field Service Technician

Location Lombardia

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable, and efficient environments. Our products, systems, and solutions increase the efficiency and productivity of industrial and commercial operations, improving the health and comfort of people around the world. We offer career growth opportunities through our diverse businesses, which manufacture and service many well-recognized brands.

Job Summary

The Field Service Technician is responsible for installing Ingersoll Rand compressed air products and components. The role includes troubleshooting and providing customer support services, while educating clients on product functionality and applications. The technician identifies issues and collaborates closely with the Service and Sales teams. Strong diagnostic skills and the ability to identify problems with equipment or tools are essential.

Area of responsibility: Italy

Responsibilities

• Perform mechanical maintenance, repair, and installation activities at customer sites in accordance with Ingersoll Rand procedures and Health & Safety guidelines
• Install new systems at customer locations, following a schedule shared with the Service Coordinator
• Prepare and maintain assigned tools to ensure efficiency and success in all service interventions
• Report any technical issues or complaints raised during commissioning and ensure efficient information flow for proper follow-up with customers and internal teams
• Provide detailed reporting of activities, both internally and to customers
• Collaborate closely with the following functions:
  • Sales
  • Sales Support
  • Quality
  • Internal Aftermarket Workshop
  • Technical Support

Basic Qualifications

• Technical diploma (e.g., Industrial Technician)
• 5+ years of experience in the manufacturing industry (mechanical, chemical, plant design, installation)
• Certified F-Gas qualification preferred
• 2+ years of experience as a refrigeration technician preferred
• Experience working in an international environment
• Willingness and availability for frequent business travel in Italy and abroad (Europe) is required
• Strong customer-facing skills
• Good spoken and written English
• Experience in mechanical is required
• Experience in electromechanics/electrotechnics is required
• Experience with centrifugal compressors will be considered a plus
• Compressors controller expertise is required
• Communication protocols expertise is preferred (DCS, Fieldbus, Modbus,..)

Key Competencies

• Problem-solving
• Negotiation
• Organization and time management
• Priority management
• Results-driven
• Flexibility
• Integrity

What we Offer

• Dynamic international working environment
• Equity Grant program
• Welfare program
• Internal canteen
• Linkedin learning access