Technical Customer Success Manager, Italy

Overview

The Carbon Robotics LaserWeeder leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.

As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.

Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.

Join us as we innovate, execute, and build the future of farming together.

Location preference: Latina, Naples or Rome.

As the Technical Customer Success Manager (TCSM) at Carbon Robotics you are responsible for ensuring customer success via successful implementation and maintenance of Carbon Robotics Equipment. This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. In the post implementation stage you are responsible for customer machinery preventative maintenance and repairs. You will ensure continued customer satisfaction post delivery by establishing a trustworthy relationship. Other responsibilities will include acting as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.

Duties & Responsibilities:

• Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments.
• Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Logging, documenting and communicating customer experience and pain points to engineering and product teams.
• Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams.
• Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
• Overseeing and management of service tickets for service territory.
• Exercise safe working practices and procedures at all times.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Demonstrates work cleanliness.
• Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
• Build strong cross-functional relationships with customers and teams within Carbon Robotics.
• Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas.
• Support demonstration and implementation activities.
• Collect and upload data to assist with model labeling.
• Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Ideal Knowledge, Skills, and Abilities:

• Ability to diagnose problems with equipment or machinery
• Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
• Ability to remain calm, composed, and articulate when dealing with difficult customer situations
• Excellent relationship management, customer service, and communication skills
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
• Ability to lift up to 55 pounds
• Trailer towing experience preferred but not required
• Valid driver’s license required
• Verbal and Written English literacy required and bilingual requirements are regionally preferred.

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based employees, including:

• Competitive salaries
• Pre-IPO Stock Options
• Generous Benefits:
• Fully-paid medical, dental, and vision insurance premiums for you and all dependents
• Choice of PPO or HDHP/HSA
• Virtual Care - Doctor on Demand
• Employee Assistance Program
• Mental Health HRA
• Restricted Healthcare Travel support
• Menopause Support
• Life Insurance
• Long Term Disability
• Flexible PTO
• 401(k) plan
• Pet Insurance
• Commuter Benefits

Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy, sexual orientation, age, national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability, HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.