Customer Service Representative
Job Title
Customer Service Representative
Company
Survitec Group Ltd.
Location
Genoa, Liguria, Italy
Employment Type
Fixed-term contract (12 months) with possibility of permanent employment; Full-time
Job Overview
Survitec, the global leader in survival technology, is seeking a Customer Service Representative to join our Marine division in Genoa, Italy. This role supports customers throughout their journey, managing the full customer lifecycle from quotations and order processing to after‑sales support and ensuring an exceptional experience at every stage.
Key Responsibilities
- Deliver advanced product and service information while resolving complex customer inquiries.
- Process quotations and orders (including customized requests) and coordinate delivery with internal teams.
- Build strong customer relationships through proactive outbound communication.
- Act as the first point of contact for customer complaints and escalations.
- Maintain accurate customer data in the CRM system to support business growth.
- Understand customer needs, offer technical guidance, and collaborate with technical specialists for tailored solutions.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Stay up to date with industry trends through training and development opportunities.
- Perform additional duties as required by management.
Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong telephone etiquette and customer service experience (marine industry experience is a plus).
- A proactive, problem‑solving mindset.
- Proficiency in English and Italian (both spoken and written).
Benefits
- Extra day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Ticket Restaurant Card.
- Training and professional development opportunities.
- Employee Assistance Programme.
- Reward and Recognition scheme.
- This is not just another job – it’s a career with purpose.
About Survitec
Survitec is the world’s largest survival technology provider, protecting lives for more than 166 years across air, land, and sea. With over 3,000 employees in 96 countries, we deliver innovative solutions to reduce risk and safeguard lives. Our trusted reputation leads maritime, defense, government, energy, and aerospace organisations to partner with us, and we are proud recipients of the Defence Employer Recognition Scheme Gold Award.
How to Apply
Ready to build your career as a Customer Service Representative in Genoa? Click the Apply Now button to submit your application via our careers website.
📌 Please note: We do not accept applications via email or speculative CVs from recruitment agencies.