Director After Sales (m/f/d) Region SELA

Join our team in one of our SELA (Southern Europe and Latin America) countries, ENERCON is seeking a dynamic and strategic person to lead our After Sales operations in the SELA region. This is a key leadership role responsible for driving revenue growth, customer satisfaction, and operational excellence in alignment with ENERCON’s global strategy.

Director After Sales (m/f/d) Region SELA

Key Responsibilities

• Lead proactive revenue management under the regional P&L, including pricing differentiation and sales of additional products & services
• Act as the commercial customer point of contact for After Sales, ensuring high levels of customer satisfaction in collaboration with the regional Service division
• Own and manage the After Sales pipeline, including contact database oversight
• Drive major After Sales volume and revenue targets in coordination with Global Sales
• Serve as the first-level escalation point for regional claim management and customer requests
• Explore strategic initiatives in alignment with Global Sales and After Sales LOA
• Organize and manage the regional After Sales department within budgetary guidelines
• Align and consolidate inputs with global functions (SSTP, Global Sales) for new offerings, processes, tools, and standards

Key Activities

• Develop and adapt regional After Sales strategies to maximize revenue in line with ENERCON’s global objectives
• Coordinate with regional Service and Project Management to optimize processes and improve project performance
• Track and report key KPIs to monitor success and identify areas for improvement
• Organize and execute country-specific After Sales strategies and marketing programs
• Coordinate After Sales activities for key accounts, including frame agreements, claims resolution, and customer review meetings

Your Qualifications

• Proven leadership experience in After Sales or related commercial roles
• Strong strategic thinking and customer orientation
• Excellent communication and stakeholder management skills
• Experience in managing cross-functional teams and working with global interfaces
• Fluency in English; additional languages are a plus

Your Benefits

• Possibility to work up more than 60% remote (country specific)
• Flexible working hours through appropriate working time models (country specific)
• In- and external training opportunities through the ENERCON Academy
• Company health management and extensive health promotion including company fitness (country specific)
• Company pension scheme (country specific)
• Exciting and varied activities in the green growth sector of wind energy
• Company car

Contact Details

Laura Notholt
LAURA.NOTHOLT@ENERCON.DE
+49 171 5281 181