ICT Analyst (Data & People Analytics)

Key Functions and Results

1. ICT BUSINESS PARTNER: The Information Communications Technology (ICT) Analyst customer service focus is on client outreach. The incumbent provides verbal and written advice and guidance to supervisors and staff on information technology platforms, systems / applications and procedures, facilitating a mutual understanding of issues and roles in the management of IFAD's Information Technology environment. The Analyst supports ICT best practices in the Fund through outreach to other private and public sector organizations to identify potential solutions to IFAD client concerns, as well as maintains open communications with counterparts in other UN and IFI organizations for further discussion with ICT Specialists, internal committees and / or review board.

2. INFORMATION AND COMMUNICATION TECHNOLOGY EXPERT: The ICT Analyst is establishing their knowledge base and expertise in the information technology and / or communications fields as well as the Fund's ICT strategy, principles, standards and systems / applications. The incumbent may be assigned to an ICT generalist team providing support to a large, complex group of clients or rotate through the various ICT occupations (Infrastructure, Technical Support, Customer Service, Solution Development) to develop an in-depth knowledge of the individual ICT activities. The Analyst is assigned routine and non-routine casework and system implementation requiring the analysis and synthesis of issues and problems and interpretation of established, formal guidelines to address and recommend solutions or further actions required. Work at this level is carried out with a higher-level Professional and involves the planning, design, development, implementation and maintenance of computer information systems; the responsibility for independently completing portions of work related to specific areas, such as undertaking parts of feasibility studies, analysing and modifying existing applications, maintaining systems software, designing and writing components of computer programs.

3. AGENT OF CHANGE: The ICT Analyst maintains an awareness of the principles of change management and proactively serves as a role model for transformation and capacity for acceptance of change. The incumbent uses a solid knowledge of information technology to analyze and promote acceptance of new methods of work and effective communication skills to persuade and influence managers, supervisors and staff to adopt change. Going beyond acceptance to change in methods and technology tools, at this level the Analyst manages change through consultations with ICT colleagues and outreach to client offices to ensure open and regular communications pertaining to current and planned changes in the ICT strategy.

4. MANAGERIAL FUNCTIONS: Is accountable for integrity, transparency, and equity in the personal use of assigned IFAD resources, including equipment, supplies and, as applicable, staff supervised.

The ICT Analyst (Data & People Analytics)'s main responsibilities include

• Within existing repositories and with established protocols, ensure that all data pipelines for corporate, people, and related data are correctly configured, updating feeds as required including when new solutions are deployed, and are running as per schedule.
• Clean and pre-process data to ensure accuracy and consistency of data in corporate data repositories, especially those related to HR.
• Reviewing existing datasets and planning tools to ensure integrated, centralised and consistent data collection and analytics.
• Ensure that corporate, people, and related data are effectively modelled in data repositories to service corporate and self-service reporting in the more accessible and comprehensible manner possible, including metadata management and adequate documentation on data models.
• Using corporate tools, create dashboards and visualizations to present data in clear actionable manner for the relevant stakeholders (in particular HR Analysts, HR Business Partners, Senior Managers and external partners)
• Proposing data metrics and reporting methodologies to support managers and staff, particularly those in HR and PCD, with tools for strategic planning, identifying and verifying new reports and system queries as required, such as predictive workforce planning.
• Compiling and reporting on data and metrics from various sources including HR systems, identifying trends, correlations, outliers and providing exploratory and predictive analytics on a broad range of matters to help obtain insights, support decision-making and inform policy review.
• Develop reports for clients, in particular the People Operations and Policy Unit, PCD, Senior Management, EB, CEB, UN, IFIs, internal control systems and external stakeholders on corporate data, KPIs, KRIs, DEI, workplace composition and culture indicators, country briefs, corporate level evaluations, UN cost-sharing activities, and others as required.
• Consolidating and streamline metrics and indicators and ensure standardised, consistent and clear systems and tools are in place and available to monitor progress in the implementation of key initiatives and activities (in particular those related to HR, such reassignment, recruitment, HR updates, etc.)
• Supporting all relevant units and related workstreams in visualizing and presenting data in effective and engaging ways, including needed statistics, data, graphics, and presentational materials. Assist in preparing data reports, both internally and for staff and management, and incorporating data analysis into narrative reports.
• Contribute to thought leadership with ICT on data and analytics at IFAD
• Troubleshooting and implementing enhancements and fixes to systems on relevant data pipelines, dataset or reports

Key Performance Indicators

The work requires analysis of individual cases, systems and processes. While the type of analysis and decision-making varies among the different ICT specialties, typical examples include: interpreting customer requirements, performing analysis of solutions available and recommending courses of action designed to solve client IT-related issues and opportunities.

The ICT Analyst (Data & People Analytics) is responsible for:

• Effective maintenance of the integrity and accuracy of corporate data, people data, and related data.
• Efficient development of data models, dashboards and reporting methodologies for the provision of client-specific analytics to use as a tool for strategic planning, in particular HR analytics and predictive workforce management.
• Regular corporate reporting on data and analytics to internal and external stakeholders.
• Support internal capacity-building and best practices related to data management and analysis.
• In line with ICT practices and policies, ensure adequate data security, access control and business continuity measures are in place for sensitive data, such as HR-related data.
• Monitoring of data repositories, data analysis tools and usage of reports. Actively plan for required patching and upgrades and lead on the testing coordination of these activities.

Working Relationships

The work relationships of ICT Analysts involve both written and verbal communications to obtain and provide information regarding decisions on specific cases or to explain why an action has been taken or to obtain information needed to take decisions or support further ICT processes. Internal Fund contacts extend to supervisors and staff throughout the Fund to seek understanding and obtain the assistance or cooperation of persons who are involved mainly in routine ICT matters. This requires skill in building constructive, effective relationships. External contacts are predominantly with colleagues in the professional community on such questions as use of language and software and with vendors to collect / exchange information on technology.

Regular liaison and coordination internally across departments, divisions, and units, with other IFAD clients and partners, and with UN and IFI peers to research and benchmark against best practices, especially with stakeholders related to HR analytics.

Job Profile Requirements

Organizational Competencies :

Level 1 :

• Building relationships and partnerships - Builds and maintains effective working relationships
• Communicating and negotiating - Communicates effectively; creates understanding between self and others
• Demonstrating leadership - Personal leadership and attitude to change
• Focusing on clients - Focuses on clients
• Learning, sharing knowledge and innovating - Continuously seeks to learn, shares knowledge & innovates
• Managing performance and developing staff -
• Managing time, resources and information - Manages own time, information and resources effectively
• Problem-solving and decision-making - Demonstrates sound problem-solving and decision-making ability
• Strategic thinking and organizational development - Personal influence
• Team working - Contributes effectively to the team

Education :

• Level - Advanced
• university degree from an accredited institution in Computer Science, or a technically relevant field.
• Areas - Computer Science, Engineering, Information Technology, Math, Finance, Economics, Business Administration, Statistics, Data Science, or other job-related field.

Degree must be an accredited institution listed on https://www.whed.net/home.php

• Note : For internal candidates, this requirement will be assessed in line with the provisions set forth in IFAD's Human Resources Implementing Procedures.

Experience :

• Minimum of two (2) years of progressively relevant experience in data and analytics is required.
• Experience in ICT or related fields with a primary focus on data and analytics.
• Desirable experience : data / analytics management, project management / administration of IT data systems; use of business intelligence tools; advanced use of Microsoft Excel; knowledge of people data, time-dependent data, and workforce analytics; knowledge of PeopleSoft, R, SQL, Python, on Cloud platforms such as AWS, Google or Azure and data frameworks.
• Experience in designing and developing well-organized and well-structured solutions for Business Intelligence (BI), including using specific BI tools as needed to create reports and dashboards.
• Experience in creating clear data visualization products, dashboards, infographics, interactive maps, and storyboards.
• Experience in working with Extract, Transform, Load (ETL) processes and data pipelines.
• Experience in working with relational databases, including writing efficient queries, indexes, and stored procedures.
• Experience in data modelling and transformation with standard techniques and following industry best practices.
• Experience in systems integration through APIs and automation of routine tasks with scripts.
• Experience in applying rigorous data quality checks at critical steps of data processing pipelines.

Languages :

• Required : English (4 - Excellent)
• Desirable : French, Spanish and / or Arabic

Skills :

• Analytical skills : Outstanding ability to analyse and synthesize qualitative and / or quantitative information from a variety of sources and filter out key insights and recommendations
• Data management : Data collection, cleaning, transformation and consolidation; data-base architecture & development; data presentation
• Stakeholder management : Strong alignment capabilities and consultation skills, building on effective interactions and relationships with different stakeholders (e.g. for the co-creation of communication material with member states) and ability to build and maintain a strong network (e.g. with journalists, media outlets, etc.)
• Compensation : Expertise in compensation methodologies and practices, benefits and entitlements
• Diversity & inclusion dynamics : Expertise in diversity & inclusion dynamics applications in human resources
• HR knowledge : Expertise in principles and concepts of human resources management, including HR business partnering and client outreach, job classification
• HR systems : Know-how in the design and management of HR systems and tools (e.g. learning platforms, performance platforms, etc.)
• Workforce management : Know-how in organizational development and design and strategic workforce planning
• Agile ICT services : Use various agile methods, such as daily stand-ups, sprints and hackathons, to generate end products early on
• Basic ICT & digital fluency : Expertise relevant to the specific role (e.g. in-depth, computer information systems, including micro-computer operating systems software, hardware and applications software and other office technology equipment), end-user computing configuration management
• Cyber-security : Expertise specific to cyber-security principles, tools, systems and applications
• Data analysis / architecture : Know-how in the analysis and interpretation of data needs and sources taking into account its operational context, using systems and models to disseminate ensuring integrity, availability to meet reporting and business analytics needs
• Emerging technologies : Expertise to evaluate and identify business and technical opportunities in emerging technologies including methodologies, tools, systems and applications (including Blockchain, Artificial Intelligence, Predictive Analytics and Machine Learning, Virtual Reality, Robotics, GIS Analytics, etc.)
• System and Database Administration : Expertise in the provisioning, configuration, management, tuning and performance monitoring of systems and databases
• Training skills : Ability to develop and provide trainings
• User experience : Strong focus on the delivery of a positive and intuitive user experience, building on a proactive clarification of user needs and requirements
• User technology enablement and support : Advanced configuration and endpoint management, digital mobile communication, seam IT monitoring and backup, incident response and endpoint management
• Client orientation : Strong critical thinking combined with communication skills to liaise between the business and technologies to understand business problems and needs, document requirements and identify solutions
• Confidentiality & Discretion : Establishes self and division as trusted advisor to internal stakeholders by maintaining high level of discretion and confidentiality in assignments; demonstrates sound judgement when dealing with sensitive and / or confidential matters; drives good governance and is a "Culture Carrier" demonstrating IFAD institutional conscience through their work.
• Problem solving : Strong systemic and structured thinking, ability to identify and dissect problems into components and formulate a comprehensive set of creative viable and sustainable solutions and strategies
• Verbal communication : Clear, succinct and convincing verbal communication; highly professional, balanced and diplomatic language
• Written communication : Clear, succinct and convincing written communication in the language needed for specific role; highly professional, balanced and diplomatic language (e.g. for drafting of position papers, briefings, etc.)
• Proficiency in data visualization and analysis tools for Business Intelligence (BI), such as Power BI, Tableau, Oracle BI, or similar technologies.
• Proficiency in data-centric programming languages for Business Intelligence (BI), such as DAX, Power Query (M), SQL, Python, R, or other similar technologies.
• Advanced use of Excel features such as Power Pivot, Dynamic Arrays, VBA, and other similar functionalities.
• Practical and demonstrable knowledge of working with cloud-based data services, such as Azure, AWS, GCP, or similar platforms.
• Practical and demonstrable knowledge of responsibly working with sensitive data, including the ability to apply safeguards and other data protection techniques such as role-based access control (RBAC), row-level security (RLS), audit trails, anonymization, and similar approaches.