(native German) Customer Support Consultant, crypto (Portugal, remote)

Customer Support Consultant, crypto (Portugal, remote)

Overview

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and have global hubs. We welcome people with various backgrounds and experiences. Send your CV in English highlighting your outstanding skills.

Location: Remote (Portugal) • Language: Native German and English

We are a multinational company with unbiased views; assessments are not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law.

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Native German and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8 Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have

• Experience with CRM systems

Benefits and Perks

• Flexible schedule
• Fully remote work
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Supportive management focused on your growth and long-term cooperation
• Opportunities for self-development

How to apply: Send your CV in English, highlighting your standout skills. Visit our website: www.supportyourapp.com