Boutique Manager Milano Montenapoleone

TAG Heuer : the Swiss Avant‑Garde watchmaker since 1860. Avant‑garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free‑minded spirit to think ahead and establish records. The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self‑confident people who are connected to the future.

BOUTIQUE MANAGER MILAN – VIA MONTENAPOLEONE

A TAG HEUER BOUTIQUE MANAGER IS...

A PERFORMANCE‑DRIVEN SALES EXPERT

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales...), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment

A TEAM LEADER

• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team's motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members

A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer's brand values and acts as a passionate Brand Ambassador
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence

A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long‑term relationships with clients
• Sets and follows collective and individual clienteling objectives
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the boutique operational processes, front and back, in line with internal guidelines
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results‑oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high‑performing team
• Client‑centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi‑task in a fast‑paced environment and work in various roles depending on business needs