Customer Support Engineer Catania E

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device, or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA focuses more than average on innovation, investing 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists, and problem solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting, and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The KLA Services team, headquartered in Milpitas, CA, is our service organization that includes Service Sales and Marketing, Spares, Supply Chain Management, Field Operations, Engineering, Product Training, and Technical Support. The organization partners with our field teams and customers across all business sectors to maintain high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive tool management to identify and improve performance; expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support teams, and knowledge management systems; and an extensive parts network to ensure worldwide parts availability.

Job Description

We are seeking a Customer Support Engineer to support our customers with current and future installed tools at customer sites. We will consider new graduates who demonstrate strong hands-on competence and a desire to succeed.

Your Major Responsibilities

• Successful applicants will receive formal training at one of our award-winning training centers.
• Domestic and international travel for initial training is required.
• Responsible for customer service activities, including updating, troubleshooting, diagnosing, and repairing highly sophisticated capital equipment at customer sites.
• Act as the face of our company to ensure customer satisfaction with our service and maintain operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.
• Assist Installation Engineers in resolving problems.

What You Will Bring

• Certified engineer or degree from an advanced technical school, or 3 years of industry experience. Technical military training may be considered.
• Ability to understand and resolve problems in software, electronics, optics, mechanical, electromechanical, and electro-optical systems to address on-site customer issues.
• Experience working on electronic systems within semiconductor, medical device, defense, aerospace, or aviation industries is a plus.
• Outstanding interpersonal, communication, analytical, and problem-solving skills.
• Proven ability to engage empathetically with customers, ensuring positive experiences and fostering collaboration.
• Hands-on approach and passion for learning new skills.
• Proactive communication skills for seamless collaboration and effective customer requirement management.
• Fluency in English and Italian is mandatory.

What We Offer

• Dynamic opportunities and growth potential in the semiconductor industry.
• A competitive, family-friendly total rewards package.
• Variable compensation components, including participation in the company stock purchase plan.
• Award-winning training programs.

How to Be Considered

Please click the Apply button to submit your CV.

Minimum Qualifications

Bachelor's degree with 2 years of related work experience, or Master's degree with no experience, or certified engineer/technical school diploma with 3 years of industry experience. Military technical training may be considered.

We are committed to an inclusive environment and offer benefits that meet diverse employee needs.

Equal Opportunity Employer

KLA is proud to be an equal opportunity employer. Beware of fraudulent job postings or suspicious activity claiming to be from KLA. We do not ask for financial compensation for job consideration, nor do we work with recruiters charging such fees. Please verify job postings on KLA's official careers website. For concerns about legitimacy, contact us via email.

Key Skills

Ab Initio, Google Analytics, Corporate Communications, Infection Control, Lab Technology, Condition Monitoring

Employment Type : Full-Time

Experience : 2+ years

Vacancy : 1