Field Application Engineer / After-sales Engineer Chinse Speaker

Solo per membri registrati
Torino
EUR 45.000 - 60.000
Descrizione del lavoro

Job Summary :

b>We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems . This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial), Utility Scale, and RESS (Residential Energy Storage Systems) environments.

Key Responsibilities :

1. Technical Operations :

  • Lead installation, commissioning, and troubleshooting of PCS, Lithium Battery Systems, and BESS/RESS solutions.
  • Conduct functional tests, performance monitoring, and system diagnostics.
  • Ensure project milestones are completed in line with company standards and customer expectations.

2. Spare Parts & Inventory Management :

  • Collaborate with the Warehouse Manager to manage spare parts, including receiving, inspection, and allocation.
  • Ensure the correct use and availability of critical components during field operations.
  • Provide feedback on parts consumption and inventory optimization.

3. Team Supervision :

  • Supervise and coordinate field technicians during commissioning, maintenance, and troubleshooting tasks.
  • Provide technical mentoring, on-site guidance, and team performance evaluation.

4. Call Center Technical Support :

  • Participate in call center support for technical troubleshooting and remote diagnostics.
  • Collaborate with the Help Desk team to resolve advanced technical cases.
  • Act as the technical escalation point for complex issues.

5. Customer Support & Communication :

  • Serve as the primary technical contact for customers during field operations.
  • Provide detailed explanations of system performance and troubleshooting steps.
  • Ensure a high level of customer satisfaction through professional service delivery.

6. Reporting & Documentation :

  • Prepare technical reports, including diagnostics, repair logs, and commissioning records.
  • Ensure accurate completion of service records, inspection forms, and checklists.

7. Training & Technical Procedure Development :

  • Conduct technical training sessions for customers, service partners, and internal teams.
  • Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting.
  • Support the continuous improvement of training content by integrating field experiences and lessons learned.

8. Compliance & Safety :

  • Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
  • Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.

Requirements :

Education & Certification :

  • Diploma or degree in Electrical Engineering, Energy Systems, Mechatronics, or related technical fields.
  • Professional skills in BESS/PCS/RESS installation, maintenance, and commissioning.

Experience :

  • Minimum 5-7 years of experience in field service related to BESS/PCS/RESS systems.
  • Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems.
  • Experience in training delivery and procedure development is highly desirable.
  • Chinese and English is a must.

Technical Skills :

  • Strong knowledge of PCS, BESS, and RESS technologies, including grid compliance.
  • Ability to read and interpret technical blueprints, wiring diagrams, and control schematics.
  • Familiarity with SCADA systems, EMS (Energy Management Systems), and monitoring platforms.
  • Experience in inventory management and spare parts logistics.
  • Proficiency in technical writing and training content development.

Soft Skills :

  • Strong leadership and team management abilities.
  • Excellent communication skills for delivering training and technical explanations.
  • Problem-solving and critical thinking skills to manage complex technical challenges.
  • Adaptability to changing project environments and deadlines.

Work Environment :

  • Frequent travel to various project sites.
  • Field-based environment with exposure to industrial and outdoor conditions.
  • Ability to work in confined spaces, elevated platforms.
  • On-call availability during critical project phases and emergencies.