Customer Success Manager - Media Buying

Customer Success Manager – Media Buying (Italy, Remote)

Overview This role sits at the heart of customer growth and long‑term success within a performance‑driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization and platform adoption. Working closely with trading, product and internal stakeholders, you will help customers achieve measurable business outcomes through data‑driven insights. The position offers strong autonomy, daily client interaction and direct impact on revenue growth and retention. It is ideal for someone who thrives in fast‑paced, analytical and customer‑centric environments. Your contribution will directly influence client satisfaction, platform evolution and overall business success.

Accountabilities

• Build a deep understanding of each client’s business model, objectives and media buying strategy
• Lead onboarding, provide ongoing DSP advisory and deliver proactive, data‑driven optimization recommendations
• Own customer relationships end to end, ensuring strong performance, retention and account growth
• Co‑manage and optimize campaigns alongside clients or internal trading teams using aggregate and log‑level data
• Conduct Quarterly Business Reviews highlighting performance insights, learnings, growth opportunities and roadmap alignment
• Maintain accurate internal documentation on accounts, interactions, feature requests and strategies
• Report regularly on account performance and progress to internal and external stakeholders
• Act as the voice of the customer by sharing feedback, market insights and product improvement ideas with internal teams

Requirements

• At least 2 years of experience managing performance‑driven web or media buying clients
• Hands‑on experience with programmatic, digital advertising or media buying platforms
• Strong analytical skills with the ability to interpret data, identify trends and translate insights into action
• Proven ability to independently manage accounts while collaborating effectively with cross‑functional teams
• A proactive, solutions‑oriented mindset with strong problem‑solving capabilities
• High attention to detail and strong organizational skills
• Comfortable working in a fast‑paced, international, and remote‑first environment

Benefits

• Exceptional career growth and continuous learning opportunities in the adtech space
• Direct exposure to senior leadership and close collaboration with experienced industry experts
• Flexible, remote‑friendly work environment
• Multinational and collaborative team culture
• Home‑office setup budget
• Annual learning and development budget to support professional growth

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps are managed by their internal team.