Program Consultant Italy (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting‑edge ecosystem. This enables seamless efficiency and automation, surpassing travelers’ expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check‑in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2‑click book‑to‑pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data‑driven focus delivers value‑added services and high‑return network effects, creating substantial customer value.

HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

Our value proposition in Procurement Solutions initiates and completes the supply chain of : Intelligent Procurement, Smart Booking and Invisible Payment. It aims to achieve a continuous, cyclic optimization in such supply chain. Within, we initialize the preferred program’s optimization with the ingestion of all internal and external spend and behavioral data associated with the customer’s hospitality activities. Based on the consolidated data we develop a market strategy for the customer and deliver an optimized hotel program recommendation that mitigates direct and indirect cost factors as well as the increase of the traveler’s satisfaction. Once the optimal hotel program is aligned with the customer, we initiate the negotiation with suppliers to contractually agree on the best conditions to be supplied within the optimal hotel program, compliant to renewed procurement strategy, before then ensuring its full and correct availability across booking channels and adherence in financial reconciliation.

MISSION

As a Program Consultant at HRS, you act as the strategic advisor and performance driver for our global enterprise clients. You own the entire travel spend of your customer — across Transient, Meetings & Groups, and Longstay — ensuring that travel management aligns with their business objectives in Savings, Traveler Satisfaction, Sustainability, and Compliance. You are the key enabler of HRS’ industry‑first AI‑powered Copilot Platform, guiding customers step by step and ensuring they can interact with the AI purposefully to achieve their defined goals. This role is based in Milan and report into the Director Customer Management Northern, Southern & Eastern Europe and Middle East.

IMPACT

You drive measurable value creation by connecting business goals to data and insights. You strengthen the customer relationship by leading local negotiations with preferred suppliers in your market, optimizing customer‑specific hotel programs. You also deepen customer engagement by expanding HRS’ footprint within the account, directly contributing to upsell and cross‑sell success.

KEY RESPONSIBILITIES

• You take full ownership of your customer’s total travel spend – across all categories (Transient, Meetings & Groups, Longstay) and both managed and unmanaged spend.
• You map and manage key stakeholders within the customer’s organization – across markets, business units, and functions – to build a strong internal network and identify expansion opportunities.
• You consult the customer on strategic goals in key dimensions like savings, traveler satisfaction, sustainability, and compliance.
• You lead the negotiation process for the customer’s individual hotel program (RFP) and you conduct targeted re‑negotiations with hotels in key destinations to achieve optimal outcomes for the customer.
• You guide the customer through HRS’ Copilot AI platform, acting as a change agent who ensures that “next best actions” are understood, adopted, and executed effectively to optimize against set targets
• With your holistic understanding of the customer’s spend, you support the Customer Success Manager in upsell and cross‑sell initiatives, grounding every recommendation in performance data and insights.

REQUIREMENTS

• Exceptional communication skills – ability to articulate value, communicate success stories, and influence stakeholders at all levels.
• Strong negotiation capabilities – experienced in leading commercial discussions with suppliers and procurement stakeholders.
• Customer‑centric mindset – you understand client needs, speak their business language, and connect strategic objectives with measurable results.
• Project management skills – structured, goal‑oriented, and comfortable driving complex cross‑functional initiatives.
• Analytical and insight‑driven approach – you leverage AI‑generated data and insights to interpret results and guide customers.
• Fluent in Italian and in English; other languages are a plus.
• Experience in travel‑related industries in particular for enterprise B2B clients is a plus

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus.

This role is based in Milan with an hybryd working model.