Automation Hardware Technical Support Europe

Automation Hardware Technical Support Europe

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Wondering what’s within Beckman Coulter?

Take a closer look.

Beckman Coulter, a Danaher company is building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We are dedicated to advancing and optimizing the laboratory to move science and health care forward. We invest in you and provide opportunities to build a meaningful career with support to be successful. We operate with the Danaher Business System and a culture of continuous improvement.

Danaher is a company focused on D&I, working to make the best workplace for everybody. Our shared purpose—helping realize life’s potential—in action drives our work to improve millions of lives. You will have opportunities to work in a global environment with potential growth across different Opcos.

We hope you’ll see yourself here, too. The value you bring here may change the world.

Role: Technical Support Specialist (remote-based in Italy or Germany). Reporting to the Technical Support Manager, you will provide second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to rapidly repair instrumentation, train customers and Service Engineers, support the Applications Team, and verify operational performance and data quality of systems to support the commercial organization.

You will operate independently in Italian/Germany territory and, when needed, across Europe (overnight travel may be required) to provide excellent customer service while installing and maintaining automation instrumentation and systems in hospital and standalone laboratory environments. We work as a team to share standard methodologies, mentor, and provide experienced technical support.

If you thrive in a fast-paced role and want to help build a world-class post-sales organization, read on.

The Essential Requirements Of The Job Include

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during Thesis or Internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service across the country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

It Would Be a Plus If You Are

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families. Check out our benefits at the Danaher benefits site. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. You’ll accelerate your career, drive innovation that improves lives, work hard, and try new things with guidance from committed leaders, DBS tools, and a global organization. As part of the Danaher family of 67,000 associates, growth and development opportunities are unparalleled.

We believe in an inclusive and engaging workplace. If you’d like to learn more, read stories from our associates on our Careers Blog or contact a recruiter. For more information, visit www.danaher.com.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Medical Equipment Manufacturing

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