Informatics Technical Specialist

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Role Purpose

The AlinIQ Informatics Technical Specialist is a client-facing technical expert responsible for the end-to-end delivery of AlinIQ Digital Health applications. This role requires a blend of technical proficiency, strong communication skills, and critical thinking to ensure high levels of client satisfaction and successful project execution.

Key Responsibilities

Strategic Responsibilities

• Act as a trusted advisor to customers, understanding their needs and proposing tailored solutions.
• Provide feedback for product enhancements based on customer insights.
• Foster a culture of high customer service and satisfaction.

Operational Responsibilities

• Execute project work plans with a focus on timely delivery and risk mitigation.
• Configure and integrate AlinIQ products according to customer specifications.
• Deliver training and provide ongoing customer support.
• Maintain accurate and up-to-date project documentation and systems of record.
• Participate actively in team and customer meetings.
• Be available for shift work and travel to client sites as required.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.
• 1–3 years of experience in installing, configuring, or maintaining diagnostics laboratory informatics applications.

Skills & Knowledge

• Strong understanding of diagnostics laboratory workflows and technologies.
• Experience with laboratory information systems, middleware, analyzer management systems, or inventory management systems.
• Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.
• Proficiency in MS Office and project management tools like MS Project or SmartSheet.

Key Competencies

• Excellent verbal and written communication skills.
• Strong customer-facing capabilities.
• Attention to detail and commitment to quality.
• Innovative mindset with a proactive approach to problem-solving and risk escalation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitals and Health Care

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