Field Service Engineer Nord est

We're looking for a Senior Field Service Engineer for the Northeast of Italy to help us elevate our company to the next level.

As an expert in your field, you will ensure customer satisfaction with all Sysmex products and solutions within your assigned geographic area. You will be a member of the regional technical service team.

Main objective:

Ensure the uptime of the installed instrument base in your designated area.

Build professional relationships with end-users and laboratory stakeholders.

Perform troubleshooting both in person and remotely.

Execute reactive and proactive service activities at customer sites and remotely.

Position: Field Service Engineer Nord Est

• Perform pre-installation visits and planning meetings with customers.
• Carry out pre-installation at the Sysmex workshop and installations at customer sites.
• Provide basic technical and maintenance training to end-users.
• Perform repair actions and maintenance visits following Sysmex procedures.
• Plan proactive activities and schedule regular visits to key customers.
• Report on field activities and instrument status.
• Keep lab directors informed about service deliverables and instrument status.
• Organize regular meetings with key end-users to highlight the value of service.
• Ensure all customer-related records are current.
• Accurately document service activities in Sysmex CRM.
• Ensure customer satisfaction throughout all post-sales phases.
• Collaborate with commercial teams on new tenders and business opportunities.
• Coordinate with other support functions at the field, national, and EMEA levels.

Job requirements:

• Experience in clinical diagnostics.
• University degree or equivalent in engineering.
• Advanced certification in electronics or equivalent industry experience.
• Technical knowledge of electronic equipment, preferably IVD.
• Proficiency with PC tools and software applications.
• Languages: Fluent Italian and professional English.

Professional experience:

• 3-5 years of experience as a Field Service Engineer in the medical device industry.
• Self-motivated with the ability to work under stressful conditions.
• Effective communication skills with end-users.
• Experience with hematology, urinalysis, and haemostasis instruments is a plus.

What we offer:

Our company's priority is the health and well-being of our employees. We offer:

• Health insurance, including for family members.
• Flexible working hours and work-life balance.
• Travel allowance.
• Psychological support services.
• Access to a training platform for professional growth.

Location: Monza-Brianza, Italy