Principal Engagement Manager , Professional Services

Principal Engagement Manager , Professional Services

Job ID: 3013620 | Amazon Web Services Colombia S.A.S.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join us and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS‑based solutions for our clients, bridging business requirements with technical solutions, facilitating technical discussions, and ensuring alignment with customer objectives. You will apply AWS frameworks such as the Well‑Architected Framework and the Cloud Adoption Framework, while demonstrating technical credibility across diverse stakeholders, distilling customer needs into clear technical requirements, decomposing complex problems, and making informed trade‑off decisions that balance performance, scalability, security, and business impact.

Possessing strong technology and program‑/project‑management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. You will also execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. Our team works closely with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through a variety of offerings that help customers achieve specific outcomes related to enterprise cloud adoption and delivering focused guidance through our global specialty practices.

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions, and ensuring alignment with customer objectives
• Distilling customer needs into clear technical requirements and mapping them to business objectives
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture – Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
• Mentorship & Career Growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.
• Work/Life Balance – We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 8+ years of experience in cloud computing, preferably with AWS.
• 10+ years of experience in project management of technical programs.
• Customer‑facing experience, interfacing with executive stakeholders, and leading delivery for large transformation programs.
• Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience.
• Ability to convey complex technical concepts to both technical and business audiences.
• Strong written and verbal communication skills in Spanish and English.

Preferred Qualifications

• Active project management certification (PMI‑PMP, CSM, SAFE).
• AWS experience and certifications (AWS Certified Solutions Architect – Associate).
• Excellent communication and presentation skills, with experience preparing project communications and presenting to diverse audiences.
• Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles.
• Demonstrates ability to present to C‑level executives and technical experts, driving discussions on best practices, project management, and risk mitigation.
• Experience in technical problem‑solving.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.