Business Analyst/PMO - (Fixed-term contract)

Overview

IAMA Risorse Umane is a recognized company and a reference point for research and selection activities, headhunting, and HR project management in the Banking, Insurance, Industry, Services, and Information Technology & Digital sectors.

Business Analyst/PMO - (Fixed-term contract)

This position will report directly to the COO of a company operating in the insurance brokerage sector, with a specific focus on P&C and Employee Benefits products both domestic and international programs. The role is part of a strategic phase of business transformation and expansion across selected business lines. The Business Analyst will play a hands-on role in process definition, workflow optimization, and operational structuring, ensuring effective coordination, execution, and delivery of key strategic initiatives.

Key Responsibilities

• Analyze key operational processes and support project management across multiple business lines, aligned with the transformation roadmap and priorities set by operational sponsors.
• Manage the full project lifecycle, from planning through execution and delivery, ensuring alignment with timelines, objectives, and quality standards.
• Map, review, and redesign core operational processes, especially those linked to international insurance programs.
• Develop detailed work plans including activities, timelines, performance metrics, dependencies, and critical paths.
• Monitor project performance using KPIs, milestones, and progress reports, managing budget control and escalation processes where needed.
• Provide hands-on support in the implementation of operational innovation projects.
• Oversee performance indicators across the Quote-to-Cash (QTC) cycle.
• Coordinate cross-functional teams and collaborate with vendors and internal stakeholders.
• Draft and maintain operational documentation such as process maps, manuals, and guidelines for team use.
• Ensure business continuity (BAU) during transitional phases.
• Collaborate with various departments (IT, Compliance, Business Lines, etc.) to ensure operational activities are aligned with overall company objectives.

Ideal Candidate Profile

• Proven experience as a Business Analyst/Project Manager in transformation or operational change projects, ideally within the insurance brokerage or consulting sector, with exposure to P&C/Employee Benefits specialties and International programs.
• Strong understanding of operational models and processes typical of the insurance and brokerage industries.
• Familiarity with IVASS regulations and applicable compliance frameworks.
• Knowledge of Agile/Scrum methodologies and proficiency with project management and reporting tools.
• Fluency in English (written and spoken) is essential.

Location: Milan (willingness to travel)

IAMA Risorse Umane would like to thank in advance all those who will submit their application. Within 30 days of receiving the application, we will contact the candidates deemed suitable for the position. After this period, the selection process will be considered concluded.

This offer is open to candidates of both sexes in accordance with Law No. 903/77. Please send your curriculum vitae with authorization for the processing of personal data, in accordance with the provisions of EU Regulation 2016/679 ("GDPR"), which has been in effect since May 25, 2018. Interested individuals of both sexes are invited to read the Privacy Policy beforehand on the website. (cliccare sul bottone "Candidati ora").

IAMA Risorse Umane S.r.l. - Indefinite authorization for the exercise of personnel research and selection activities issued by the Ministry of Labor and Social Welfare on 29.03.2010 Prot 13/I/0004226.

Sedi Lombardia

Insurance

Business unit Tecnica - Sinistri - Attuariato