Sales Manager

Overview

Sales Manager – North America at Four Seasons Hotel Firenze, a beacon of luxury and sophistication in the heart of Florence. This role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel’s visibility, and securing new and repeat business across key segments.

What You Will Do

• Cultivate and strengthen relationships with major accounts to drive business and expand market share.
• Utilize a variety of prospecting tools and company-wide sales programs to generate new business opportunities.
• Proactively follow up on inquiries and qualify potential business to maximize transient room nights and ancillary revenue, enhancing RevPAR performance.
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals through outside sales calls, site inspections, and familiarization trips within your assigned territories.
• Maintain comprehensive product knowledge of Four Seasons properties and competitive market advantages.
• Conduct customer site inspections and sales presentations, uncover client needs and offer customized solutions to maximize booking opportunities.
• Ensure accurate and timely data management in CRM and reservation systems (Opera), maintaining high database hygiene standards.
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the development of the annual marketing plan.
• Manage and optimize sales budgets and travel expenses in line with strategic priorities.

What You Bring

• Legal work authorization to work in Europe is required.
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably with experience targeting the North American market.
• Exceptional negotiation skills and strong decision-making abilities.
• A creative and innovative approach to sales and business development.
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele.
• Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems.
• Strong analytical skills and an ability to work independently while collaborating effectively within a team.

What You Can Expect

Four Seasons Hotels and Resorts can offer a pathway to a life-long career with global potential and a culture that values treating others as you would wish to be treated.

The Benefits

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free uniform or work clothes with dry cleaning available
• Employee discounts in Four Seasons outlets and other local partners
• Access to the Wellbeing hotel program
• Employee Experience initiatives and ESG events
• Excellent training and career development opportunities
• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at the Four Seasons Hotel Firenze and the contract is full time. You must possess the legal right to work in Italy at the time of application.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Travel Arrangements and Hospitality