AfterSales Senior Manager - Machinery.

Da remoto: Remoto

Northwest Milan (1day of remote work per week)

Responsibilities

• Responsible for the Aftersales & Serviceactivities of the company in the Italian market
• Measure performance and efficiencybased on KPIs
• Ensure the execution of the Service activities and projectsin the company
• Responsible for the approval oftechnical suppliers
• Support to branches
• Monitor turnover of Service and sparepart sales
• Ensure a high level of customersatisfaction
• Control of internal costs andwarranties
• Pricing of service contracts

Your Profile

• Minimum of 6 years of relevantprofessional experience in industrial sectors with a focus on the technicaldepartment
• Expertise in rentals and maintenancecontracts (knowledge of service costs, etc.)
• Prior work experience in teammanagement
• Must have ability to train andmotivate proving very good with communicational skills
• Passionate and hard worker
• Manage complexity and work volume,problem solver
• Target and results oriented
• Strategic thinking and acting
• Proficient with MS Office
• Knowledge of CRM system
• Advanced in English oral and written